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PROGRAM MANAGER I

Audit Manager

Recruitment #22-005476-0034

Introduction


The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually.  The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City.  DHS works in every community in Maryland to positively impact the lives of Marylanders.  

GRADE

19

LOCATION OF POSITION

Department of Human Services
Social Services Administration
311 West Saratoga Street, Baltimore MD 21201

Main Purpose of Job

This position serves as Audit Manager to prevent, detect and eliminate fraud, waste, mismanagement and corruption within the Department of Human Services.   It is an integral supporting member of the DHS/SSA Audit, Compliance and Quality Improvement Unit (“ACQI”).  Responsible for performing programmatic audit functions and supporting any issues that arise in the ACQI’s service delivery functions. The position is responsible for the effective and timely performance of all activities relating to audit functions, compliance, reporting, corrective actions and quality improvement of DHS Social Service Administration’s programs and operations. As the Audit Manager is responsible for analyzing audit findings, coordinating the agency’s responses, developing Corrective Action Plans (CAPs) and monitoring audit compliance for external audits including, but not limited to auditors from the Office of Legislative Audits (OLA), Single Audit, Maryland Department of Budget and Management (DBM), Office of the Inspector General (OIG), and various federal agencies (i.e., the U.S. Department of Health and Human Services). The position manages SSA’s response to audit findings and Corrective Action Plans (CAPs) to address noted compliance issues. The State of Maryland’s receipt of federal funding for foster care and preventive services is dependent upon the successful implementation of CAPs and audit compliance. Works with SSA leadership and Local Departments of Social Services to analyze potential risks within SSA operations and develop strategies to mitigate potential compliance issues. Conducts independent research work and analyzing data to ensure the accuracy of federal and state reports along with other audit and data inquiries. Initiates and directs special studies to assess the impact of legislation and policies. Serves as the subject matter expert on issues related to audits and program data, and as such, advises SSA leadership and Program Directors. Analyzes data and develops reports related to all programs under SSA jurisdictions, including federal and state-mandated reports, and Joint Chairmen’s Reports (JCR). The programs include but are not limited to Adult Services, CPS, CQI, Family Preservation, Permanency, Placement, Contracts & Monitoring, Systems Development, and Title IV-E.  Conducts independent research work involving the design and execution of projects investigating problems in welfare programs administered under the auspices of SSA.  

POSITION DUTIES

Program Compliance/Reporting: Analyze audit findings, coordinate the agency’s responses, develop Corrective Action Plans (CAPs) and monitor audit compliance for external audits. Analyze data and develop reports related to all SSA programs including but not limited to Adult Services, CPS, CQI, Family Preservation, Permanency, Placement, Contracts & Monitoring, Systems Development, and Title IV-E. Conduct independent research work involving design and execution of projects in SSA programs. Develops an annual report detailing audit findings, ongoing efforts to address the non-compliance, and observed best practices. Schedules mandatory audit compliance training in coordination with DBM. Manages a Community of Practice (CoP) on Audit Compliance – the CoP is also known as the Audit Taskforce.

 Managing SSA Audits: Manages relevant staff and auditors to create an audit schedule and implementation plan. The incumbent coordinates with SSA Central Office/Bureau Directors and Local Departments of Social Services and Assistant/Deputy Directors to obtain documents and/or case records requested by auditors for review.

Managing Corrective Action Plans: Manages the development of Corrective Action Plans (CAPs) in collaboration with affected units, Deputy Director of Audits, and SSA Leadership. Liaises with the Office of Inspector General (OIG) to ensure that submitted CAPs meet legal sufficiency. 

Quality Improvement: Provides oversight for the continuous quality improvement reviews of SSA programs at the 24 Local Departments of Social Services as well as DHS Headquarters. Evaluate user/client outcomes. Review quantitative and qualitative data generated by CQI Analysts and develop a trend analysis of the results for quality improvement decisions. At all times, the incumbent will provide customer service to both internal and external customers that meets or exceeds the standards set by the Department.

Other special projects and duties as assigned.

MINIMUM QUALIFICATIONS

Education: A bachelors degree from an accredited college or university in Social Work, Business, Business Administration, Public Administration, or a closely-related field.
Experience: Three years experience providing child welfare or adult services to vulnerable children, individuals, or families, and monitoring adherence to regulatory and statutory mandates at a government agency.
Note:  Candidates may substitute a Master's degree from an accredited college or university will substitute for one year of general experience.

DESIRED OR PREFERRED QUALIFICATIONS

One year experience in planning and implementation of corrective actions related to audits and/or accreditation reviews
One year of supervisory experience in a child welfare or adult services program, or in an audit or accounting capacity
One year experience in a position that involves public speaking in both large and small settings requiring the development of presentations, training materials, and/or reports
One year of experience using Microsoft Office Suite (PowerPoint, Word, and Excel) and Google Workspace (Gmail, Sheets, Docs, Slides, Meet, and Calendar)

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Applicants must meet all minimum qualifications to be considered and to appear on the list of people eligible for hire. Please read all requirements before applying. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. 

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 

BENEFITS

BENEFITS OF STATE EMPLOYMENT:


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.  Click on this link for more details:


STATE OF MARYLAND BENEFITS

· Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

· Annual Leave - ten (10) days of accumulated annual leave per year.

· Sick Leave - fifteen (15) days of accumulated sick leave per year.  

· Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

· Holidays - State employees also celebrate at least twelve (12) holidays per year.  

· Pension - State employees earn credit towards a retirement pension.

FURTHER INSTRUCTIONS

Online applications are highly recommended, however the paper application may be submitted to: Department of Human Services/HRDT, 311 W. Saratoga Street, Attn: S. Nelson, Baltimore, MD 21201.  The paper application must be received on the closing date for this recruitment, no postmarks will be accepted.  Information received after the closing date will not be considered.  Application inquiries may be directed to dhs.recruit@maryland.gov.       

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.





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