PROGRAM MANAGER III
Division Director of Program Policy
Recruitment #22-005478-0019
Department | DHS Child Support Administration |
---|---|
Date Opened | 6/29/2022 11:59:00 AM |
Filing Deadline | 7/13/2022 11:59:00 PM |
Salary | $66,516.00 -$86,741year with growth potential up to $108,929.00/year |
Employment Type |
Full-Time
|
HR Analyst | Kendra Young |
Work Location |
Baltimore City
|
Telework Eligible | Yes |
Introduction
The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually. The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City. DHS works in every community in Maryland to positively impact the lives of Marylanders.
This is a Management Service position, and serves at the pleasure of the Appointing Authority.
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
Program Policy-Oversees the development, implementation, and
maintenance of up-to-date legislation, regulations, policy, and training for
all CSA programs. DHS’s child support services include all aspects of the
federally mandated and state directed (including specific state statutory and
regulatory program requirements) such as, but not limited to: application, case
initiation, establishment, genetic testing, child support guideline
calculations, impact of child custody orders or arrangements, impact of
domestic violence on child support cases, modification and review of adjustment
of existing child support orders as it pertains to the impact of child support
guidelines, multiple families, additional children, unemployment, poverty,
incarceration, drug dependency, prisoner re- entry, right sizing support order
initiatives, intergovernmental, and case closure. Interfaces with CSA stakeholders and community partners to
accomplish tasks. Oversees the maintenance of a current, accurate, and
federally approved state plan and amendments for the Maryland child support
program on file with the federal Office of Child Support Enforcement.
Ensures research, evaluation, performance, and data analytics are conducted to enhance and improve central, metro (including Baltimore City) and local office of child support performance to meet federal required metrics, including the production of data, ongoing data collection and analysis, report development, report/grant writing, development and analysis of federal, state, and department data indicators, evolution of the data indicators, and assisting in developing program improvement plans.
Ensures Maryland maintains and implements all laws that are federally required
for implementation for the establishment, enforcement and related timeframes.
The performance of these tasks requires an expert knowledge of current CSA
program policies, requirements, applicability of policy to the realities of
business processes and procedures, current welfare reform initiatives occurring
in all states, federal regulatory requirements, federal and state legislative
requirements, state and local CSA operations, contract processing, cost
allocation, general management theory, and the management of change.
Training Development Duties- Oversees the accuracy, currency, and
relevancy of centralized training and the deployment of statewide training
delivery via a holistic approach to include online, video, audio, webinar,
face-to-face, etc. A significant component includes the development of testing
models and skills assessment to validate that workers understand and are
capable of implementing policies and procedures.
Ascertains and keeps informed
of available resources for training, such as training labs or classrooms
available for use statewide, availability of video conferencing or web based
capability or software, and child support staff with training backgrounds to
assist with training delivery. Supervises the training of staff at CSA central
and satellite locations, metro (including Baltimore City), and local
departments of social services engaged in child support training on program
policy and the procedures and skills necessary to administer that policy.
Paternity Establishment Duties- Directs and oversees the Maryland Paternity
Affidavit Program. Oversees Affidavit of Paternity training statewide for Maryland
hospitals and birthing centers. Directs the provision of
outreach statewide to hospitals and birthing centers. Oversees and tracks
performance of hospitals and birthing centers responsible for offering
affidavits of parentage to unwed mothers. Works with the Maryland Division
of Vital Records and University of Maryland School of Social Work to ensure
accurate processing of statewide Affidavits of Paternity.
Oversees staff assisting with
development and monitoring of programs towards meeting the federal paternity
establishment ratio measure of 90 percent. Works with and oversees projects
with the Family Investment Administration on Paternity Establishment
initiatives towards meeting the 90 percent federally required measure.
Intergovernmental Duties- Directs and oversees Intergovernmental
Programs and policy. Ensures Maryland is in compliance with state and federal timelines
for processing intergovernmental case inquiries. Ensures accurate and timely
communication is provided to other states and the federal government regarding
Intergovernmental matters. Oversees Maryland Central
Registry and ensures federal regulations/timeframes are met.Ensures all
intergovernmental unit staff provide customer service to both internal and
external customers that meets or exceeds the standards set by the Department.
Communication, Publication, and
Form Duties- Oversees and coordinates with
all CSA divisions and DHS offices on the design and development of CSA-related
communications, forms, and
publications to ensure content
accuracy and adherence to federal regulations and state statute or policy.
Ensures a standardized statewide focus. Supervises the design of procedures and
development of forms for implementation and maintenance of programs. Oversees
to ensure consideration of limited English proficiency, translation of text as
necessary, and revision and reordering of forms to ensure adequacy of form
supplies at the warehouse. Oversees the development of other outreach programs that support
CSA’s strategic plans, such as programs to support and assist incarcerated
noncustodial parents and veterans’, promote healthy families, etc.
Other Duties
Handles all supervisory
responsibilities including oversight, supervision, and professional development
of staff; develop staff to continuously increase knowledge, experience, skills,
and abilities that result in behavioral changes that positively and proactively
impact the child support program; ensure program managers receive timely
evaluations; provide ongoing coaching and mentoring; address any disciplinary
actions warranted; and assist in the hiring process.
Represents the Executive
Director and/or present at meetings, conferences, etc., usually based on
subject matter expertise. Provides information and data necessary for the
completion of state and federal reports. Assists with budget preparations for
CSA including budget development and modification for areas impacting program
development. Identifies best practices and new opportunities to advance CSA’s
strategic agenda. Seeks continuous improvements to process and procedures that
reduces waste, increases productivity and services, and meets customer needs.
Coordinates frequently with the federal Administration for Families and Children, Office of Child Support Enforcement, both at the national level in Washington D.C. as well as with Region III located in Philadelphia to ensure the Maryland child support program meets all federally mandated requirements. Other duties as assigned.
MINIMUM QUALIFICATIONS
DESIRED OR PREFERRED QUALIFICATIONS
SELECTION PROCESS
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
It is imperative to list all computer and software experience on your application pertaining to your job duties.
BENEFITS
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. Click on this link for more details:
· Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
· Annual Leave - ten (10) days of accumulated annual leave per year.
· Sick Leave - fifteen (15) days of accumulated sick leave per year.
· Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
· Holidays - State employees also celebrate at least twelve (12) holidays per year.
· Pension - State employees earn credit towards a retirement pension.
FURTHER INSTRUCTIONS
Online applications are STRONGLY preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Recruitment Services Unit, Attention: Kendra Young, 311 West Saratoga Street, First Floor, Baltimore, Maryland 21201.
Or email kendra.young2@maryland.gov: Voice 410-767-0603, toll-free: 1-800-332-6347. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.
Do not submit unsolicited documentation.
The paper application must be received by 5 PM on the closing date for the recruitment.
TTY Users: call via Maryland Relay, 1-800-925-4434.
As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.
Bilingual applicants are encouraged to apply.
We thank our Veterans for their service to our country and encourage them to apply.