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Director, Educational Support Services and Public Information

Recruitment #22-005479-0010




653 W. Pratt St.
Baltimore, MD 21201

Main Purpose of Job

The Director of Educational Support Services and Public Information leads a team collectively responsible for producing multimedia educational materials, including video, print, and electronic formats; ensures consistency of agency branding and image; develops collaborative relationships with peers in other agencies and within health care system; and serves as the primary point of contact for public information.

This is a Management Service position, and serves at the pleasure of the Appointing Authority.


  • Lead the Educational Support Services Team, including human resources functions.
  • Produce annual updates to "The Maryland Medical Protocols for Emergency Medical Services."
  • Produce supporting educational videos regarding protocol updates.
  • Manage electronic media presence and postings.
  • Produce an annual statewide EMS report.
  • Ensure brand consistency and promotion.
  • Foster working relationships with EMS agencies and hospitals in the state.
  • Support the educational and public information needs of MIEMSS departments.
  • Serve as the primary point of contact for the media and public.
  • Serve as a member of the MIEMSS leadership team.


Education: Bachelor's degree in multimedia journalism, marketing, communications or a related field.

Experience: Five years of experience that includes educational and/or marketing communications.


1) Candidates may substitute additional experience in educational or marketing communications on a year for year basis for the required education.

2) Candidate may substitute the possession of a Master's degree in multimedia journalism, production, or a related field for one year of the required experience.


Experience leading teams.

Video production experience.

Design experience, including infographics, educational and marketing materials, and digital images.

Social media management experience.

Experience related to media.

Knowledge of Maryland's EMS system.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the eligible (employment) list for at least one year.

For education obtained outside the U.S., applicants will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service.


The evaluation will consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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