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Instant Ticket Product Specialist

Recruitment #22-006097-0001


The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products and promotions, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. 




Montgomery Park Business Center 
1800 Washington Boulevard Ste. 330 
Baltimore, Maryland 21230

Main Purpose of Job

Responsible for assisting the Instant Ticket Product Manager and Director of Product Development in managing the Lottery’s Instant Ticket product line, including but not limited to, research, planning, execution of development process for instant games, interfacing frequently with primary and alternate print vendors, and all members of Product Development and other departments. Responsible for implementation, execution, control and completion of instant ticket products as assigned. Participates in planning, analyzing, managing and fostering growth of all Instant Ticket Games currently in the marketplace. Responsible for managing products and promotions in the marketplace from planning to execution in support of agency strategies and objectives. Interacts and provides direction to all internal departments, vendors and players to ensure that the product plan and all relevant programs are properly implemented for maximum sales and revenue results.


Participates in planning, analyzing and implementation of all Instant Ticket Games projects. Monitors industry trends and lotteries of interest to determine relevance in our market place; continuously studies market conditions in Maryland. 

•Uses this knowledge of MD market and industry knowledge to develop recommendations for an instant product plan based on game mix, play style, price point, and theme. 

•Works collaboratively with members of Product Development to create and develop a strategic 24-month plan, making recommendations to Director of Product Development about what should appear on the plan and when with focus on game mix, visual saliency at retail, responsible gaming considerations and market needs. 

•Utilizes this product plan to achieve all agency goals and objectives such as supplying product for core players to sustain sales, as well as offering new and innovative products for new player acquisition. 

•Tracks project deliverables; monitors and reports on progress to the Instant Ticket Product Manager and Director of Product Development. 

•Responsible for the management and monitoring of the instant scratch-off  ticket product line, to include helping Instant Product Manager with instant scratch-off ticket working paper process for over 50 games per fiscal year. 

•This includes collaboration with key personnel from various divisions, as well as primary and alternate instant ticket vendors. Responsible for managing work flow and contract terms of secondary and tertiary vendors. 

•Develops and collaborates with vendors to design prize structures to fulfill specific goals and objectives. 

•Researches, analyzes and strategically plans Scratch-off Ticket product promotions in the marketplace to ensure both sales increases and profitable revenue contributions. 

•Manages product-related feedback, inquiries and support issues from diverse constituencies, including Responsible Gaming related feedback from vendors and peer jurisdictions. 

•Creates and maintains sales analysis for Product Development and Executive Management’s use, as requested. 


Experience:   Eight years of experience in administrative staff or professional work.


1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in administrative staff or professional work for the required experience.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.


1.Lottery experience is preferable. 
2.Experience processing contracts and managing vendor relationships.
3.Knowledge of product inventory management and product life cycle.
4.Experience forecasting sales, inventory needs to meet sales goals and product sell-   through rates based on market variables and seasonality.
5.Experience conducting industry research and perform sales or product analysis     projects as requested.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Applicants who meet the minimum qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 
Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 
Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.
Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


Resumes will NOT be accepted in lieu of completing the online or paper application.  Online application process is STRONGLY preferred.  If online access is not available, applicants may submit a paper application and direct any inquiries to:
Maryland Lottery and Gaming Agency
Attn: Tyrice Gorham
1800 Washington Boulevard, Suite 330 Baltimore, MD 21230
Office: 410-230-8840 or email:

TTY Users: Call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. 

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