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Recruitment #22-006217-0005


Introduction: The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System.  The System is a multi-employer, public employees’ benefit retirement system composed of twelve (12) separate retirement and pension systems with additional plan components, covering approximately 193,000 active members and more than 170,000 retires and beneficiaries.

The Agency is recruiting to fill an Administrative Officer I position for its Member Services Unit. The main purpose of this position is to review and process disability retirement claims. This position reviews disability retirement claims and determines what additional information may be available and useful in the evaluation of the claims. This position organizes claim files and prepares them for presentation to one of the Agency’s medical boards. This position also works closely with the Assistant Attorney Generals assigned to the Retirement Agency.




Maryland State Retirement Agency
120 East Baltimore Street
Baltimore, Maryland 21202

Main Purpose of Job

The main purpose of this position is to prepare all disability claims for Medical Board reconsideration. This employee works closely with the Legal Department in preparing claims for reconsideration and/or hearing, and in resolving disability claim problems. This employee must be able to understand medical terminology and analyze the disability claim within the parameters of retirement law, regulations, policy and procedures.


This position requires someone to have or develop an excellent knowledge of medical terminology as related to the evaluation of disability retirement claims. This position is expected to develop a strong understanding of the laws and regulations that apply to the processing of disability claims, and have outstanding critical thinking, attention to detail and organization skills.

This position works as part of a small team of professional employees within the Member Service Unit but requires the exercise of independent judgement. The work environment is fast-paced and interesting with deadlines associated with the timely processing of disability retirement claims.

Specific duties include:
  • Establishes and maintains complete files on all disability retirement claims at various stages of the review process. Analyzes and organizes each claim for proper medical and administrative documentation. 
  • Provides a summary of critical information to the attorneys handling claims. 
  • Completes follow up actions recommended by the attorneys related to the collection of additional information and or organization/presentation of the claim file.
  • Communicates with parties (claimants, attorneys, doctors, and/or employers) to gather needed information.
  • Schedules claims for review by one of the Retirement Agency’s medical boards of doctors.
  • Prepares claim appeals for transmittal to the Office of Administrative Hearings. 


Education:  Possession of a Bachelor's degree from an accredited four-year college or university.

Experience:  Experience: One (I) year experience in administrative or professional work, preferably in the medical and or legal fields.


1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education. 

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience. 

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.


Preferred Qualifications:        

 1.  At least 1 year of previous experience in the evaluation of workers’ compensation and personal injury claims, insurance, or medical malpractice claims

 2. At least 1 year of experience performing duties associated with a paralegal.

 3.  At least 2 years of experience using Microsoft Office products to include Outlook, Word, and Excel.



Please make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment. All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.  This list will be used by the hiring agency to select employees.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.

Due to the confidential nature of the work, selected candidates must undergo and pass a background check.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.



The online application process is STRONGLY preferred. If online access is not available, you may mail a paper application and supplemental questionnaire (if applicable) to:

DBM Recruitment & Examination Department

301 West Preston Street, Room 608

Baltimore, MD 21201

All mailed documents must include the applicant's name and the job number and must be received by the closing date.   Resumes will NOT be accepted in lieu of completing the application.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.  People with disabilities and bilingual candidates are encouraged to apply. 

We thank our Veterans for their service to our country and encourage them to apply.

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