COMPUTER NETWORK SPECIALIST II
Recruitment #22-006681-0003
Department | MSL - Division of Library Development & Services |
---|---|
Date Opened | 1/19/2022 11:59:00 PM |
Filing Deadline | 2/2/2022 11:59:00 PM |
Salary | $51,481.00 - $84,061.00/year |
Employment Type |
Full-Time
|
HR Analyst | Tameria Hammock |
Work Location |
Baltimore City
|
Introduction
The Maryland State Library
Agency administers State and Federal funds to support Maryland Libraries in our
mission to offer outstanding resources, programs, and excellent customer
service. Our responsibilities include oversight of the Maryland State Library
for the Blind and Print Disabled; Maryland's Public Libraries; the State
Library Network; the Library Capital Grants Programs; and the Deaf Culture
Digital Library.
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
Serves as the first point of
contact on technology issues for all Maryland State Library employees,
customers, and volunteers, solving problems as needed and referring to the
Department of Information Technology as appropriate.
Walks the employee, customer,
or volunteer through the information technology problem-solving process,
providing technical assistance and support for incoming queries and issues
related to computer systems, software, and hardware.
Develops and maintains the
proper recording, documentation, and closure of all tickets. Prepares plans,
reports, and diagrams documenting the library’s and headquarters
infrastructures and makes recommendations for improvement.
Diagnoses issues with switches,
cabling, fiber, meeting room equipment, recording studio equipment, assistive
technology, printers, and employee workstation hardware.
Provides recommendations on
technology needs for MSL, including hardware refreshes, software for staff
productivity, and new assistive technology.
Coordinates projects based on
technology recommendations, including working with vendors and other state IT
staff for completion.
Provides oversight and direct
responsibility for all technical aspects of assistive technology to
include Fusion (JAWS and Zoomtext), Keystone Integrated Library System catalog
software, Zebra printers, refreshable braille displays, braille embossers, and
professional grade scanners, OCR devices, iPads, and new products as
acquired.
Provides IT support for meeting
room AV at the LBPD and at MSL Headquarters which currently includes a Crestron
Room Control System, Newline Interactive Whiteboard, NEC 90” displays,
ClickShare System, microphones, speakers and other equipment.
Provides technical support for
hybrid and virtual conferences requiring familiarity with multiple online
platforms and AV technology.
Provides technical support on
recording studio equipment for the Clyde Shallenberger Recording Studio at
LBPD.
Serve as producer and technical
support for online conferences and meetings using various virtual platforms.
Serves on relevant IT related
committees.
MINIMUM QUALIFICATIONS
Education: A Bachelor’s Degree from an accredited college or university in
Computer Information Technology, Computer Science, Management Information
Systems, or other information technology-related field to include coursework in
systems and developmental tools.
Experience:
Three years working in a
virtual environment, network administration, consumer support and working in a
library environment, working with digital records; maintaining subnets and
multiple network environments is preferred.
OR
Two year(s) of experience
planning, installing and maintaining devices; or evaluating, implementing and
maintaining computer hardware and software is preferred.
Notes:
1. Thirty credit hours from an accredited college or university in
Computer Information Technology, Computer Science, Management Information
Systems, or other information technology related field to include coursework in
systems analysis and applications programming using third generation or other
generally accepted computer programming languages may be substituted for the
required experience.
2. An additional year of experience designing, developing,
testing, implementing and maintaining applications systems and programs
using third generation or other generally accepted computer programming
languages may be substituted for the required education.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
For education obtained outside of the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.