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Recruitment #22-006681-0003


The Maryland State Library Agency administers State and Federal funds to support Maryland Libraries in our mission to offer outstanding resources, programs, and excellent customer service. Our responsibilities include oversight of the Maryland State Library for the Blind and Print Disabled; Maryland's Public Libraries; the State Library Network; the Library Capital Grants Programs; and the Deaf Culture Digital Library.




Maryland State Library
25 S. Charles Street, Suite 1310
Baltimore, MD  21201

Main Purpose of Job

This is a professional position mainly located at the Maryland State Library for the Blind and Print Disabled, but also serves the Maryland State Library Agency (MSL) Headquarters, and is responsible for planning, organizing, coordinating, integrating, and maintaining software, operating systems, communication systems, and hardware utilized by the Agency. The job requires: knowledge and experience with the software development life cycle (SDLC); knowledge of state inventory procedures; skill in developing and maintaining change control practices for software applications and IT projects; and management in a virtual environment; ability to write up concise documentation for requirements, application design, handling modifications, application maintenance, and user manuals; ability to communicate effectively with staff, managers, and customers; and the ability to prioritize and to adjust priorities in a dynamic environment.


Serves as the first point of contact on technology issues for all Maryland State Library employees, customers, and volunteers, solving problems as needed and referring to the Department of Information Technology as appropriate.

Walks the employee, customer, or volunteer through the information technology problem-solving process, providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Develops and maintains the proper recording, documentation, and closure of all tickets. Prepares plans, reports, and diagrams documenting the library’s and headquarters infrastructures and makes recommendations for improvement.

Diagnoses issues with switches, cabling, fiber, meeting room equipment, recording studio equipment, assistive technology, printers, and employee workstation hardware.

Provides recommendations on technology needs for MSL, including hardware refreshes, software for staff productivity, and new assistive technology.

Coordinates projects based on technology recommendations, including working with vendors and other state IT staff for completion. 

Provides oversight and direct responsibility for all technical aspects of assistive technology to include Fusion (JAWS and Zoomtext), Keystone Integrated Library System catalog software, Zebra printers, refreshable braille displays, braille embossers, and professional grade scanners, OCR devices, iPads, and new products as acquired.  

Provides IT support for meeting room AV at the LBPD and at MSL Headquarters which currently includes a Crestron Room Control System, Newline Interactive Whiteboard, NEC 90” displays, ClickShare System, microphones, speakers and other equipment.

Provides technical support for hybrid and virtual conferences requiring familiarity with multiple online platforms and AV technology.

Provides technical support on recording studio equipment for the Clyde Shallenberger Recording Studio at LBPD.

Serve as producer and technical support for online conferences and meetings using various virtual platforms.

Serves on relevant IT related committees.


Education: A Bachelor’s Degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems, or other information technology-related field to include coursework in systems and developmental tools.


Three years working in a virtual environment, network administration, consumer support and working in a library environment, working with digital records; maintaining subnets and multiple network environments is preferred.


Two year(s) of experience planning, installing and maintaining devices; or evaluating, implementing and maintaining computer hardware and software is preferred.


1. Thirty credit hours from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems, or other information technology related field to include coursework in systems analysis and applications programming using third generation or other generally accepted computer programming languages may be substituted for the required experience.

2. An additional year of experience designing, developing, testing, implementing and maintaining applications systems and programs using third generation or other generally accepted computer programming languages may be substituted for the required education.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

For education obtained outside of the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

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