ASSISTANT CHIEF INVESTIGATOR
|Department||Maryland Insurance Administration|
|Date Opened||9/14/2022 07:30:00 AM|
|Salary||$58,588.00 - $94,280.00/year|
|HR Analyst||Carla Harrison|
The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law. Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly. Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.
The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance. Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law. The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.
***This is a Management Service position that serves at the pleasure of the Appointing Authority.
LOCATION OF POSITION
Baltimore City or Hybrid (between office and telework)
The MIA is seeking to fill an Assistant Chief Investigator position in the Life and Health Division's Complaints Section. This position will assist the Director, Life and Health Complaints in the management and operation of the Complaints Section. This position supervises a team of Complaint Investigators and may also supervise clerical staff. Other job responsibilities include processing and assigning new complaint files; providing assistance to staff in interpreting insurance laws and regulations; ensuring timely and proper resolution of consumer complaints; identifying staff training needs; and executing plans for employee development. The Assistant Chief Investigator also assists with the research, analysis, and resolution of high profile complaints and complex issues and questions. The incumbent must have thorough knowledge of State insurance laws, regulations, guidelines; laws, regulations and procedures of the Administration; and practices of the industry.
Education: Bachelor's degree from an accredited college or university.
Experience: Five years of experience in life or health insurance regulatory compliance.
Note: The requirements indicated below are acceptable substitutions to the above minimum requirements.
1- Seven (7) years experience in insurance compliance for a regulatory agency or an insurer; or
2- Six (6) years experience in insurance compliance for a regulatory agency or an insurer and passing of 6 LOMA or 6 AHIP examination or a combination of the above; or
3-Bachelor's degree from an accredited four-year college or university and four (4) years experience in insurance compliance for a regulatory agency or licensed insurer, and passing at least five (5) exams offered by LOMA or AHIP; or
4-Four (4) years experience in insurance compliance for a regulatory agency or an insurer and a J.D. degree.
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