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Recruitment #23-000194-0001


The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually.  The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City.  DHS works in every community in Maryland to positively impact the lives of Marylanders. 

This is a Management Service position, and serves at the pleasure of the Appointing Authority.

The closing date has been extended.  If you already applied, there is no need to reapply.




Department of Human Services
Baltimore City Department of Social Services
3007 East Biddle Street
Baltimore, MD. 21213 

Main Purpose of Job

The purpose of the Unit Manager’s position is to provide administrative support for the assigned program by developing as necessary and executing plans which ensure the implementation of the goals and objectives set for the assigned program and the overall mission of the agency. The position’s core responsibility is to ensure the safety, permanency and well-being of each vulnerable adult and child in each caseload. This is assured through the provision of oversight of the activities of professional social workers at the supervisory level, lower level social work staff, Family Services Caseworkers, clerical and other support staff. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the Department.


Administration a. Maintains records and controls for monthly statistical reports, service compliance reviews, re-evaluations, and court progress reports. Generates as requested, complete, accurate and comprehensive data reports which document the work each assigned unit has completed over the past month. b. Is knowledgeable of, articulates and implements policies which assure the delivery of services in accordance with policies and procedures as outlined by BCDSS. Ensures that the Standard Operating Procedures are followed on all cases. c. Provides oversight and management in order to ensure that COMAR regulations are met in all cases. Furnishes direct guidance to all assigned Social Work Supervisors, in all program related and personnel issues, to ensure adherence to policy, rules and regulations. d. Additionally, assigns case responsibility in a manner that guarantees coverage at all times. Through the Supervisory Review System, monitors the staff’s compliance with record maintenance, assuring that the agency’s efforts on behalf of each child and vulnerable adult is being documented. Review cases previously received by the supervisors in order to further enhance compliance. e. Responds to personnel needs and issues within the unit and as necessary ensures that personnel infractions are reported to HR on the day of notification of the infraction. Guarantees that all other work directly affecting assigned staff, such as the completion of timecards and approval/disapproval of leave slips are completed in a timely fashion. Coordination/Facilitation. a. Communicates regularly with the Program Manager regarding the timely entry of data, (100%) into CJAMS. Alerts the Program Manager to any barriers to compliance. b. Provides clinical support for staff in order to assure that decisions that have been made reflect the usage of best practices and to the fundamental principles of PLACE MATTERS. c. Performs other functions as assigned by the Program Manager


Education:   A Master’s degree in social work from an accredited college or university approved by the Council on Social Work Education.

Experience: Seven years of professional experience in a social work capacity in a public or private agency or institution, five years must have been in an administrative supervisory or consultative capacity.


1. These requirements are established by the Social Services Administration by authority provided in Human Services        Article 4-204 of the Annotated Code of Maryland and the Maryland Department of Budget and Management, Office of Personnel Services and Benefits, does not have authority to accept substitutions or equivalents.

2. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Social Work classifications or Social Work specialty codes in the Social Science, Psychology, and Welfare field of work on a year-for-year basis for the required experience and education.


Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.
Possession of a LCSW-C license
Two years of supervisory experience


The ideal candidate will possess:
Two years of experience analyzing trends in data to determine a course of action for improvement in performance.
Two years of experience using Excel and Google sheets.
Three years of experience working in child welfare.
Board approved to supervise hours for other social workers.


1. Candidates for positions in this classification must be licensed by the Maryland Board of Social Work Examiners.

2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties are required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.  

Successful candidates will be placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. 

It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:   STATE OF MARYLAND BENEFITS

·       Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

·       Annual Leave - ten (10) days of accumulated annual leave per year.

·       Sick Leave - fifteen (15) days of accumulated sick leave per year.  

·       Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

·       Holidays - State employees also celebrate at least twelve (12) holidays per year.  

·       Pension - State employees earn credit towards a retirement pension. 


The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Baltimore City Department of Social Services, Employment Services, 1910 N. Broadway, Baltimore MD. 21213

If you have any questions concerning the recruitment process for this position, please email Joyce Carter at  

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-0603 or 

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

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