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UI Professional I

Claims Specialist

Recruitment #23-001150-0001


The Maryland Department of Labor (MDOL) Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional I with the functioning title of Claims Specialist. This recruitment will be used to fill multiple current and future vacancies. All candidates must meet the minimum and selective qualifications during the time apply. The resulting eligible list will be maintained for one year after the closing date of the announcement.




Alleghany County
Baltimore City
Baltimore County 
Charles County
Montgomery County
Washington County
Wicomico County

Main Purpose of Job

A UI Professional I is the trainee level of work in the Division of Unemployment Insurance of the Maryland Department of Labor. Employees in this classification learn to perform work as a UI Benefits Professional, UI Tax Professional, or UI Administration Professional. Employees in this classification will primarily be focused on providing high-quality customer service to individuals applying for unemployment insurance benefits in the UI Benefits and UI Contributions divisions. Employees in this classification do not supervise other positions.


UI Benefit Professional I


MD Unemployment Insurance Claims and Adjudication Centers

An UI Professional I is a contractual position. This entails working in one of the Claim Centers within the Division of Unemployment Insurance involving obtaining detailed, technical information from claimants in order to establish and process unemployment insurance claims, and to detect potentially disqualifying unemployment insurance issues.

Adjudicate potentially disqualifying Unemployment Insurance (UI) issues in accordance with established guidelines to provide high quality customer focused services that regulate the distribution of unemployment insurance benefits to support the economic stability of the state


UI Tax Professional


Ensure compliance with State Unemployment Insurance Law as a Contributions Specialist, responsible for contacting liable employers to collect delinquent U. I. reports and payments of taxes, interest and/or penalties.  Determine the liability of employers to pay Maryland Unemployment Insurance Contributions.  Service all employers whether liable and/or not liable. Investigate and respond to employer inquires concerning their accounts.


Experience: Four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.


1. Employees previously hired through contracts by the agency as Intermittent IU Associates, Intermittent IU Specialists, Contributions Associates or Contributions Specialists and are currently performing the full range of UI Professional I duties and responsibilities may meet the minimum qualifications for appointment to merit system positions in this classification.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.


2 years’ experience working with Microsoft Excel, Word, and Access


-Ability to work independently with minimum supervision

- Good organizational skills needed to manage a high volume of assigned cases

- Has worked with assisting with insurance claims previously

- BS degree in a related field (criminal justice, or risk management) or other relevant certification
preferred (e.g. Certificate of Insurance Fraud Investigator)

Selection Plan

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.


All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DOL/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.


Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION/EXAMINATION PROCESS.


All information concerning the qualification, including any required documentation (diploma, transcripts, certificate, etc) must be submitted and received by the closing date. Information submitted after this date will not be considered.


Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit. Applications that do not include a completed supplemental questionnaire will be considered incomplete and may be subject to disapproval.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources 
Attn: 23-001150-0001 (UI Professional I/SLA) 
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

If you have any questions about this recruitment, please contact the Maryland Department of Labor at 410-230-6300.

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