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Recruitment #23-001328-0035


This is a position Specific Recruitment for the State Department of Assessments and Taxation, Charter Filing and Processing Unit.  The resulting eligible list will be used for this position only.  Interested persons will need to reapply for future recruitments in this classification.

If you have interviewed in the last six months for this position-please do not re-apply.




Department of Assessments and Taxation
Charter Filing and Processing
301 W. Preston Street
Baltimore, MD 21201


Responsible for the initial contact with the public in the Charter Unit and providing them with instructions and guidance.

Acts as first level of resource (customer service representative) for inquiries.

Responsible for smooth, prompt and courteous service in the public area. Incumbent sets appointments, confirms appointments, meets with each customer in person; reviews any documents the customer may bring with them and verifies any appointments that maybe scheduled.

Responsible for verifying the status of an entity and the processing of good standing certificates. Generates and process copy request from the public area. Responsible for inventory and copying of all forms/documents that are needed in the public area. Ensure that the public area is straight and organized at the close of business daily.

Accepts payments by credit card or checks. Verifies customer id's before accepting credit card payments with no exceptions.

Performs various other duties as assigned, which may include but not limited to supporting other teams when appropriate participates in training provided by management for any job duty deficiencies, regularly checks and responds to emails and follows SDAT's Customer Service Policy.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years performing secretarial or clerical work involving typing duties.


1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.  


Desired or Preferred

Experience working with the public via telephone and in person.
Experience responding to a high volume of emails and incoming calls on a multi-line phone system.
Experience performing mathematical computations including calculating percentages.
Experience working with Microsoft Office, Goggle and entering data into a database system.
Professional oral/written communication and interpersonal skills.


Must be willing to work in Baltimore city.


Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.



The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:  STATE OF MARYLAND BENEFITS

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)
  • Annual Leave - ten (10) days of accumulated annual leave per year
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension


Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Assessments and Taxation, Office of Human Resources Division, 300 W. Preston St., Room 511, Baltimore, MD 21201. Paper application materials must be received by 5pm in our office on the closing date for the recruitment. No postmarks will be accepted. Resumes will NOT be accepted in lieu of completing the application.

For questions regarding this recruitment, please contact the Department of Assessments and Taxation at 410-767-5898, MD TTY Relay Service 1-800-735-2258. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or 

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining, and promoting employees who are reflective of the State's diversity.

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