OFFICE SERVICES CLERK LEAD

This is a Position Specific recruitment for Department of Assessments and Taxation- Charter Filing and Processing Unit. The resulting eligible list will be used to fill positions at the above locations only.  

ASTD9

State Department of Assessments and Taxation

To respond to taxpayer inquiries, prepares personal property returns for data entry and to send back personal property returns that are incomplete with a suitable explanation for the rejection/refund.

To answer forfeiture telephone lines for the following reasons: (1) for inquiries concerning rejection reasons for personal property returns, and (2) answer forfeiture questions when forfeiture notices go out.

Sends out rejection letters indicating reasons why personal property returns are rejected

Sorts through rejected personal property returns to determine reasons for rejection, then distributes to correct destination for processing and sends back check.

Serves as back up prepare for data entry the personal property returns, franchise returns and penalty payments. This task includes assuring that checks are for correct amount, made out properly and signed. Checks completion of personal property returns. Collates returns for proper batching for the day’s input. Keeps records of rejected items or those needing research.

Prepares personal property checks and payments for processing. Opens, sorts and prepare mail on a daily basis. Performs various other duties as assigned; which may include but not limited to supporting other teams when appropriate participates in training provided by management for any job duty deficiencies, regularly checks and responds to emails and follows SDAT’s Customer Service Policy.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of experience performing clerical duties.

Notes: 

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

 2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

 3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, data base, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Must be willing to work in Baltimore city.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

 

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:  STATE OF MARYLAND BENEFITS

• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)
• Annual Leave - ten (10) days of accumulated annual leave per year
• Sick Leave - fifteen (15) days of accumulated sick leave per year.  
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays - State employees also celebrate at least twelve (12) holidays per year.  
• Pension - State employees earn credit towards a retirement pension. 

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Assessments and Taxation, Office of Human Resources Division, 300 W. Preston St., Room 511, Baltimore, MD 21201. Paper application materials must be received by 5pm in our office on the closing date for the recruitment. No postmarks will be accepted. Resumes will NOT be accepted in lieu of completing the application.

For questions regarding this recruitment, please contact the Department of Assessments and Taxation at 410-767-5898, MD TTY Relay Service 1-800-735-2258. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining, and promoting employees who are reflective of the State's diversity.