Skip to Main Content

HUMAN SERVICE PRGM PLN ADMINISTRATOR

Assistant Program Manager

Recruitment #23-001532-0015

Go Back View Benefits

Introduction


When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we achieve Governor Wes Moore’s pledge to leave no one behind.

GRADE

ASTD17

LOCATION OF POSITION

Baltimore City Department of Social Services
Office of Workforce Development
1510 Guilford Ave. 
Baltimore, MD 21202

Main Purpose of Job

Functions as an assistant manager by assisting in the administration of the direct delivery of services for Baltimore Works teams and other income support programs. Ensures Baltimore City does not have repeat audit findings by developing procedures to ensure program compliance. Ensures eligible Supplemental Nutrition Assistance Program (SNAP) SNAP and Temporary Assistance for Needy Families (TANF) customers are assessed, and placed in a Federally defined work activity, receive assistance with removing barriers and, submit the proper verifications needed for those SNAP and TANF customers who are exempt from actively participating in a work activity by providing policy interpretation and case review. Ensures that eligible Eviction Assistance Program (EAP) and Low Income Housing Water Assistance Program (LIHWAP) customers applications are processed timely and accurately.

POSITION DUTIES

  • Responsible for implementing the daily, weekly, monthly, and annual performance goals to ensure compliance by providing direct supervision to supervisors. 
  • Assist the Program Manager with making decisions regarding procedures and planning for the Baltimore Works program by developing procedures which address program policies and issues. 
  • Provides administrative leadership for the Baltimore Works in the absence of the Program Administrator.
  • Supervises special projects and ensures Appeal Corrective Actions are completely within 48 hours.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: A Bachelor’s degree from an accredited college or university.

Experience: Five years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to two years of the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of Microsoft Office and Google Suite experience.
One year of experience building and sustaining strong workplace connections, including community partnerships.
One year of experience generating and evaluating reports to give management with updates.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  Successful candidates will be placed on the eligible (employment) list for at least one year.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

It is imperative to list all computer and software experience on your application pertaining to your job duties.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.
  • Positions may be eligible for telework.

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: Dontia Walker, 311 West Saratoga Street, First Floor, Baltimore, Maryland 21201.Or, email dontia.walker@maryland.gov: Voice 410-767-7147, toll-free: 1-800-332-6347.  If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation.

The paper application must be received by 5 PM on the closing date for the recruitment. TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants and  people with disabilities are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.



Powered by JobAps