Workforce Devl Resource Spec
|LABOR Workforce Dev - Ofc of the Asst Secy
|3/14/2023 1:00:00 PM
|3/28/2023 11:59:00 PM
LOCATION OF POSITION
Main Purpose of Job
Assists customers by facilitating and demonstrating the usage of self-service workforce resources;
Demonstrates online tools including assessment and external employment resources;
Assesses the skills and needs using the automated system to complete, review and update customer registration;
Conducts informal assessments in resource areas and provide initial options for program and partner referrals;
Identifies potential job matches of customer skills with job qualifications in automated workforce system;
Refers qualified customers to job openings utilizing the automated workforce system;
Provides services to job seekers to expedite their entry or re-entry into employment;
May refer job seekers to training and/or supportive services to improve their job readiness by utilizing community, training and educational resources;
Provides basic information and referral to federal bonding or other hiring incentive programs;
Provide to staff for the purpose of issuing a federal bonding letter;
Responsible for ensuring resource area collateral materials are current;
May provide eligibility review after unemployment insurance workshops;
May promote special programs such as Work Opportunity Tax Credit (WOTC), State discretionary grants, enterprise zone tax credits, etc.
May provide informal Resume consultation;
May answer basic Unemployment Insurance inquiries as directed by UI;
May share labor market information with customers using appropriate resource materials and automated systems so they can make informed decisions on labor trends and economic conditions;
Facilitate the engagement of job seekers and businesses with employment resources by providing comprehensive information on the local workforce syste
Referral to staff to provide information on basic business services, take job orders and referrals from businesses;
Identifies the greater employers' needs and facilitates a warm handoff (referral to business services) to a higher-level Workforce Development Specialist or other designated staff;
May enter job orders into the automated system according to employer specifications;
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
1. Candidates may substitute experience in the field of workforce development, customer service, human resources, recruiting or similar field may be substituted on a year-for- year basis for the required education.
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer with active-duty military recruiting experience or career counseling experience on a year-by-year basis for the required education.
DESIRED OR PREFERRED QUALIFICATIONS
Knowledge and/or experience of Workforce Development Programs
Bilingual applicants are encouraged to apply.
Experience working in customer service via face to face, telephone, and email.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. *Resumes are not acceptable and not considered in the selection process*
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
Online application process is strongly preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
Completed applications, required documentation, and any required addendum may be mailed to:
Department of Labor Office of Human Resources
Attention: 23-001658-0004/ Linnea Maker
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201
The MD State Application Form can be found online. If you have any questions about this recruitment, please contact the Maryland Department of Labor at 410-230-6300.
Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status