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Workforce Devl Resource Spec

Recruitment #23-001658-0004


The Department of Labor, Division of Workforce Development and Adult Learning (DWDAL) is accepting applications from qualified candidates for Workforce Development Resource Specialist

Please be advised that travel may be required and a State vehicle may not always be available. Reimbursement for use of personal vehicle will apply according to the State travel policy





Main Purpose of Job

A Workforce Development Resources Specialist is the trainee level of work in the field of workforce development. Employees in this classification learn to perform workforce development duties that deliver a wide range of career services to special and targeted populations of job seekers to increase and enhance their job seeking skills and lessen their duration of unemployment. This position provides basic career and labor exchange services under the Workforce Innovation and Opportunity Act with focus on unemployment insurance claimants.


Assists customers by facilitating and demonstrating the usage of self-service workforce resources;

Demonstrates online tools including assessment and external employment resources;

 Assesses the skills and needs using the automated system to complete, review and update customer registration;

Conducts informal assessments in resource areas and provide initial options for program and partner referrals;

Identifies potential job matches of customer skills with job qualifications in automated workforce system;

Refers qualified customers to job openings utilizing the automated workforce system;

Provides services to job seekers to expedite their entry or re-entry into  employment;

May refer job seekers to training and/or supportive services to improve their job readiness by utilizing community, training and educational resources;

Provides basic information and referral to federal bonding or other hiring incentive programs;

Provide to staff  for the purpose of issuing a federal bonding letter;

Responsible for ensuring resource area collateral materials are current;

May provide eligibility review after unemployment insurance workshops;

May promote special programs such as Work Opportunity Tax Credit (WOTC), State discretionary grants, enterprise zone tax credits, etc.

May provide informal Resume consultation;

May answer basic Unemployment Insurance inquiries as directed by UI;

May share labor market information with customers using appropriate resource materials and automated systems so they can make informed decisions on labor trends and economic conditions;

Facilitate the engagement of job seekers and businesses with employment resources by providing comprehensive information on the local workforce syste

Referral to staff to provide information on basic business services, take job orders and referrals from businesses;

Identifies the greater employers' needs and facilitates a warm handoff (referral to business services) to a higher-level Workforce Development Specialist or other designated staff;

May enter job orders into the automated system according to employer specifications;

May provide guidance with composition and meeting requirements for local foreign labor job orders;


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: None.


1. Candidates may substitute experience in the field of workforce development, customer service, human resources, recruiting or similar field may be substituted on a year-for- year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer with active-duty military recruiting experience or career counseling experience on a year-by-year basis for the required education.


One year of experience in Microsoft Office Suites (Word, Excel) and Google Suites
Knowledge and/or experience of Workforce Development Programs
Bilingual applicants are encouraged to apply.
Experience working in customer service via face to face, telephone, and email.




All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. *Resumes are not acceptable and not considered in the selection process*

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.



Online application process is strongly preferred.  However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

 Completed applications, required documentation, and any required addendum may be mailed to:

Department of Labor Office of Human Resources

Attention: 23-001658-0004/ Linnea Maker 

1100 N. Eutaw Street, Rm. 100

Baltimore, MD 21201

The MD State Application Form can be found online. If you have any questions about this recruitment, please contact the Maryland Department of Labor at 410-230-6300. 

Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status

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