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Central Services Telecommunications Specialist

ADMINISTRATIVE SPECIALIST I

Recruitment #23-001755-0021

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GRADE

10

LOCATION OF POSITION

Howard County Health Department
8930 Stanford Blvd.
Columbia, MD 21045

POSITION DUTIES

Responsible for developing and interpreting rules and protocols for Health Department telecommunications, administers telecommunications program for HCHD including assigning cell phones, MiFi units and other devices to employees based upon need. This position is also responsible for facilitating the general operation of the HCHD Central Services Department by performing duties in the areas of shipping and receiving, fixed assets inventory, records management, modular furniture installation and maintenance, vehicle maintenance and repairs, furniture and personnel moves, and supply deliveries. Assists Vital Records department as backup processor of birth and death certificates. Acts as liaison between county and state agencies for pest control, custodial services, building maintenance, vehicle maintenance, and building access. Serves in the Logistics section of the department’s Incidence Management Team.

This position is not eligible for hybrid telework.

25% Telecommunications – Develops and interprets rules and protocols for Health Department telecommunications. Processes new device requests. Acts as subject matter expert for Verizon technology and services. Troubleshoots device issues and elevated them to Verizon if necessary. Serves as liaison to Verizon with billing/service issues. Manages inventory of staff devices. Initiates setup of new devices. Distributes devices and trains staff on best practices. Acts as point of contact for telecommunications questions. Reconciles monthly Verizon bill. Manages online Verizon account. 

25% Fleet Liaison - Schedules and coordinates repairs, maintenance, and cleanliness of the agency’s fleet of 30 vehicles. Assists with monthly mileage reporting. Schedules and assists with special events utilizing the Health Department RV. 

20% Facility Maintenance – Works directly with Director of Central Services to evaluate and resolve building issues in a timely manner. Assists in the distribution of keys and access cards. Interfaces with custodial, pest control, county contractors and agencies to maintain a safe and secure building. Acts as alternate logistics contact for Incident Management Team exercises.

10% Inventory – Assists Central Services Director with monitoring and reporting of state, county, and Health Department inventories. Estimates need for supplies and equipment and coordinates distribution of consumables such as water and paper.

5% Records – Serves as subject matter expert to assist departments on records reporting and labeling requirements determined by state record retention schedules. Assists in coordination retention, scanning, and destruction of Health Department records. 

5% Delivery Coordination – Schedules deliveries of documents, supplies, and specimens to various sites in the county and the Maryland Department of Health. Assists with packages and mail room duties within the building.

10% Front Desk / Vital Records – Acts as backup to the Front Desk and Vital Records. Provides support in processing birth and death certificate processing in situations of departmental absences and sits at the front desk reception areas.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Desired qualifications:
- MS Word and Excel proficient
- Experience managing, coordinating and resolving vehicle fleets, vehicle fleet repairs and/or vehicle maintenance
- Inventory management experience
- Facility management experience
- Customer service experience
- Records management experience
- Ability to lift 50 lbs
- Valid Driver's License

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.




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