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Customer Care Team/TANF Specialist

Recruitment #23-001755-0024


The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually.  The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City.  DHS works in every community in Maryland to positively impact the lives of Marylanders.


This is a full-time contractual position with the Maryland Department of Human Services, Garrett County Dept. of Social Services.




Department of Human Services

Garrett County Department of Social Services

12578 Garrett Highway

Oakland MD 21550

Main Purpose of Job

This position serves as the assistant to the TANF/WORKS Manager responsible for Family Investment and Emergency Assistance intake and referral for gap services, homeless cases, emergency child welfare crisis intake, and all other emergency assistance by providing intermediate level of administrative work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies.


Obtains, analyzes and interprets data in order to apply rules, regulations and standards in accordance with laws; Assists in the administration of an assigned program, the supervision of an operational unit within an agency, and in the preparation of final reports and suggested recommendations for the improvement of the agency or its programs; Consults with program heads and administrative officials regarding policies, trends, and interpretation of data and program needs; Researches and compiles data, as directed; Prepares statistical tables, charts and reports, work-flow charts, staffing patterns, and organizational charts; Assists in planning and implementing new or revised programs, procedures, practices, and organizations; Provide assistance to a higher-level administrator in the formulation and preparation of an agency's P10 budget, or portions of the budget; Assures that the work program meets local, State and Federal guidelines.  Coordinates and assumes responsibility for tracking work program activities on data tracking systems including WORKS.  Is the agency’s resident WORKS expert. Assures agency compliance with Universal Engagement and Work Participation goals set by DHS and federal TANF legislation. Tracking includes customer satisfaction. Monitors program effectiveness and retools program as needed.  Monitors and adjusts program expenditures to meet local and State compliance.


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.


1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please ensure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. It is important that you report all related qualifications for this recruitment. It is important that you report all related education and experience that is relevant to the recruitment qualifications. All information concerning your qualifications, including a copy of your diploma or transcripts must be provided if selected for an interview. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies. 


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits. Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to: Garrett County Department of Social Services/Attn:  Human Resources,12578 Garrett Highway, Oakland, MD 21550 or call (301) 533-3028. The paper application must be received by the closing date for this recruitment, no postmarks will be accepted. Information received after the closing will not be considered. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.


We thank our Veterans for their service to our country.


TTY  Users: call via Maryland Relay

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