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Training Producer

ADMINISTRATIVE SPECIALIST I

Recruitment #23-001755-0076

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Introduction

 

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 


We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a full-time contractual position.

This position has been reposted.  Applicants that already applied, do not need to reapply.

 
 

GRADE

10

LOCATION OF POSITION

Department of Human Services
Learning Office
25 S. Charles Street
Baltimore, MD 21201

Main Purpose of Job

The Training Producer is responsible for managing the technical components and delivery of virtual instructor led training utilizing web conferencing platforms such as Zoom, Google Meets, WebEx, etc. The incumbent will assist the facilitator with session moderation, provide immediate technical assistance to attendees, troubleshoot technical issues, set up break out rooms, polls, and screen shares. The Training Producer supports the Professional Development Team achieve and deliver G.O.L.D. Standard Customer Service through implementing a consistent high-quality learning experience.

POSITION DUTIES

  • Manages and coordinates the delivery of virtual instructor led training programs designed to develop and update targeted employee competencies consistent with identified training needs and DHS’s strategic training goals.  
  • Manages and coordinates the delivery of virtual instructor led training programs designed to develop and update targeted employee competencies consistent with identified training needs and DHS’s strategic training goals.
  • Prepares for training delivery by reviewing materials, attending rehearsals, and confirming all necessary technical configurations. 
  • Resolves audio and connection issues for attendees and speakers during virtual instructor led sessions.
  • Adheres to a training schedule consistent with DHS’ strategic training goals and timely posts course attendance data after delivery of training. 

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess the following:
  • One year of experience performing clerical, clerical technical, or secretarial work.
  • One year of relevant experience including experience with virtual meeting platforms such as Zoom, Google Meet, and Webex.
  • One year of professional work experience working with Google Suite and/or Microsoft Office Suite.
  • One year of experience using PowerPoint or Google Slides.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. Successful candidates will be placed on the eligible (employment) list for at least one year. This cert list may be used to fill future vacancies. 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, Attention: Heather Braddy, 25 S. Charles Street, Room 1116-K, Baltimore, Maryland 21201.

If you have any questions concerning the recruitment process for this position, please email Heather Braddy at heather.braddy2@maryland.gov; include the job title and recruitment # in the subject line.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-7855 or Application.Help@maryland.gov. 

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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