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Taxpayer Services Division

Recruitment #23-001948-0007



This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.




Waldorf, MD


Would you like to work in Waldorf? A suburb of Washington, D.C. Located in Charles County, twenty-one miles away from the United States Capital. Minutes away from several shopping centers, restaurants, trails, parks and the ultimate recreational and sports complex 'Capital Clubhouse' a multi sport center for all ages, an ice rink, a rock climbing wall and a fitness center.

We are seeking a motivated individual to supervise our staff in the Waldorf Branch Office of Taxpayer Services Division. 

The main purpose of this job is to assist the manager, supervise and direct the activities of the branch office representatives in the Waldorf Branch Office of the Comptroller of Maryland. This position supervises the work of subordinate staff, which may include professional, technical, or clerical workers. Responsibilities also include providing assistance to taxpayers, businesses, and tax preparers, who contact the local branch office by phone or in person. They will approve leave and monitor staff coverage of the branch office. They will ensure and promote compliance with the tax laws and regulations of the State and proscribed system for reporting. The Assistant Branch Office Manager is to learn the duties of the Branch Office Manager. This position is considered one of the agency’s emergency essential personnel and is to ensure that the branch office is adequately staffed during normal work hours and is available during emergency situations. 

Please Note: 

  • Must be able to work Monday through Friday in a full time capacity in the Taxpayer Services Division, Monday through Friday 8:00 am to 5:00 pm. 
  • Evening and weekend work may be required especially during peak times of the year. Leave may be limited during certain times of the year due to high volume events, projects or special assignments. 
  • Employee must be able to tolerate an occasional uncomfortable or unpleasant experiences presented by upset or irate taxpayers. 
  • Work may involve special physical demands such as lifting 25 to 35 pounds, climbing ladders, delivering supplies, etc. 
  • Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting companies.


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate, including or supplemented by a course in bookkeeping or accounting.

Experience: Four years of experience performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within two or more of the specialized fields of revenue administration or performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within the motor fuel/motor carrier tax field. The specialized fields may include sales and use tax, income tax, admissions and amusement tax, withholding tax, alcohol and tobacco tax, and any other revenue levy authorized by the legislature.


  1. Candidates may substitute the possession of an Associate of Arts degree from an accredited college or university for one year of the required experience.
  2. Candidates may substitute the possession of a Bachelor's degree, with twelve credit hours in accounting or auditing, from an accredited college or university for two years of the required experience.
  3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in finance technician classification or finance technician specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience.
** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at


  • Prior supervisory/management experience.
  • Customer Service experience. 
  • Organizational skills.
  • Experience with personal computer and software applications
  • Knowledge and experience in Maryland tax laws and forms. 
  • Knowledge and experience in federal tax laws and forms.
  • Communication skills (speaking & writing).


  • Employees in this classification may be assigned duties which require the operation of a motor vehicle. 
  • Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

*Resumes will not be accepted in lieu of a completed application.


Only applicants who meet the minimum and selective qualifications for this recruitment will be considered for this opportunity. Approval of your application will be based on a review of your education, training and experience. It is essential that you submit complete and accurate information on your application in order to determine if you meet the qualifications as specified above. Due to the nature of this list, all qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year.

Qualifying applicants are subject to an oral interview. Prior to appointment, the employee must successfully undergo a comprehensive background investigation including a review of criminal, MVA and tax records; and determination of legal authorization to work in the United States or under the United States Immigration Reform and Control Act of 1986. This background check is comprehensive and may involve fingerprinting. Upon initial appointment OR promotion to a position in the State Personnel Management System, an employee is required to serve an initial six- month probationary period. This probationary period may be extended an additional six months under certain circumstances at the discretion of the appointing authority.




We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.


The preferred method for submitting additional information is to upload it directly into your online account. Please remove references to the first 5 digits of your SSN and your DOB on all attachments by deleting, redacting or blacking that information out with a marker. Any attachments necessary to demonstrate the minimum qualifications were met must be submitted by the filing deadline.


The online application process is STRONGLY preferred. If you choose fax or email as the option to submit your application and/or required additional information, you must include the following information on each page you submit:

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin)
  3. The last four digits of your SS#

Fax: 410-974-5249 – This fax number is for Comptroller of Maryland recruitment efforts only.


For Further Questions 

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or

If you have questions about this particular recruitment, please contact the Comptroller of MD, Office of Human Resources at

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 260-7695 or MD TTY Relay Service 1-800-735-2258.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants and people with disabilities are encouraged to apply.

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