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ADMINISTRATIVE OFFICER III

MEDIATION SUPERVISOR

Recruitment #23-002247-0006

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GRADE

15

LOCATION OF POSITION

Consumer Protection Division
200 Saint Paul Place Baltimore, MD 21202

POSITION DUTIES

The Office of the Attorney General is seeking applicants for a Mediation Supervisor to assist in the administration of the Mediation Unit in the Consumer Protection Division for the Baltimore office. The position is responsible for training and supervising 6-12 part-time volunteers; hands-on negotiation of complex consumer complaints; and assisting in the management of the unit’s daily caseload.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience. 

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.  

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should possess:

1. A bachelor’s degree or higher from an accredited four-year college or university.
2. Experience in mediation and working with volunteers.
3. Experience in social work.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. 

If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Yolanda Colkley, Fair Practices Officer, 200 St. Paul Place, Baltimore, MD 21202 or fax to 410-576-6447. 

If you have specific questions about recruitment, please call 410-576-6440 or email jobs@oag.state. md. us. 

TTY Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.



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