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Child Welfare CQI/QSR Reviewer

Recruitment #23-002247-0294


When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.




Baltimore City Department of Social Services 
Continuous Quality Improvement/Quality Service Review Department 
3007 Biddle Street 
Baltimore, MD 21213 

Main Purpose of Job

This position is responsible for implementing BCDSS’ Continuous Quality Improvement (CQI) and Quality Service Review (QSR) processes for the child welfare program to ensure that BCDSS provides effective services to children and families which result in positive outcomes such as child safety, well-being, and permanency. This position conducts program evaluation of BCDSS’ child welfare programs to evaluate case practice within the child welfare system at BCDSS, including: conducting and/or participating in QSRs in accordance with its model within Out-of-Home Program (OHP) and Family Preservation Program (FPP), performance analyses, federally mandated Child and Family Services Reviews (CFSR), special project reviews, and other assignments in support of the implementation of the Agency’s CQI activities.


  • Prepare and schedule Quality Service Review (QSR) activities and interviews in accordance with established procedures and timelines.
  • Conduct thorough audit reviews of substantive case record materials (electronic and/or hardcopy) in all relevant child welfare databases (e.g., CJAMS, QUEST).
  • Conduct in-person interviews and observations (by telephone or virtually when acceptable by QSR management in accordance with QSR methodology) with children, families, Agency personnel and community stakeholders to gather information by asking questions in alignment with the QSR protocol and methodology.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of administrative staff or professional work.


1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience. 

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience working within a child welfare agency or organization.

One year of experience preparing written reports with findings and recommendations.

One year of experience conducting interviews and gathering information for research studies and analysis.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.
  • Positions may be eligible for telework.


The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, First Floor, Baltimore, Maryland 21201. Or email Voice 410-767-7416, toll-free: 1-800-332-6347. 

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or 

Do not submit unsolicited documentation.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply.  
We thank our Veterans for their service to our country and encourage them to apply.

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