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Administrative Aide


Recruitment #23-002572-0010


The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland. As part of the Maryland State Department of Education, the Division of Rehabilitation Services (DORS) provides services to assist students with disabilities prepare for the work world, vocational rehabilitation services to assist adults with significant disabilities who are seeking to enter or reenter the workforce, and the adjudication of Social Security disability claims for the citizens of Maryland.




2301 Argonne Drive, Baltimore, MD 21218


Provide full performance level administrative and secretarial services to professional staff engaged in the intake and eligibility processes for Vocational and Pre-Employment Transition Services cases. This includes support to the Administrator of the Eligibility Determination unit. This may include supervision of lower-level secretarial or clerical employees.

Job Duties include: 

  • Review and prioritize incoming correspondence (paper or electronic) 
  • Verify receipt of consumers’ records 
  • Enter accurate disability related information in consumers’ electronic cases  
  • Maintain electronic case records 
  • Send record requests to medical providers, community rehabilitation providers, schools, resource coordinators, and others with pertinent information for eligibility
  • Prepare monthly activity reports 
  • Prepare consumer documents for dissemination 
  • Provide general DORS information to prospective consumers, the general public, and referral sources 
  • Respond to consumer questions regarding application completion, planned services, scheduled appointments, rights, the Client Assistance Program, etc.  
  • Respond to crisis situations, connect clients with local offices for information regarding community resources, and facilitate access to professional staff to address routine and special needs presented by the public and consumers 
  • Contact physicians, vendors, community rehabilitation programs, and resource coordinators to schedule appointments, obtain medical information/reports, and/or obtain/provide billing information 
  • Contact high schools to obtain IEP and 504 records on students who have applied for services 
  • Maintain contact with DORS staff (counselors, supervisors, managers, fiscal clerks) regarding consumer information and billing/invoice issues. 
  • Develop and prepare general correspondence for consumers, vendors, and others 
  • Track/record credit card purchases on monthly log 
  • Complete payment for invoices 
  • Order office supplies 


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years performing secretarial work or clerical work involving typing duties. 

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education. 
2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience. 
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.


Candidates must consent to State Police Investigation (fingerprinting) as a routine procedure for all employees with this Agency.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the eligible (employment) list for at least one year.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


It is preferred that applicants complete the MD State Government online application for employment. The application must clearly demonstrate that the applicant meets the minimum qualifications for the position. If you are unable to apply online, paper applications can be obtained from the link below and be faxed to 410-554-9397 or mailed to DORS Human Resources Department at 2301 Argonne Drive, Baltimore, MD 21218. 

All application materials must be received in our office by the closing date. Postmarks will not be accepted. Applications must be complete to be considered including all related job duties, even if those are also listed on an attached resume. Additional required materials may be uploaded with the online application, submitted to the fax number, or mailed to the address listed.

Inquiries can be made to 410-554-9391, TDD (410) 554-9399. Appropriate accommodations can be made for individuals with disabilities.

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. TTY Users: Call via Maryland Relay.

Proof of eligibility to work in compliance with the Immigration Reform and Control Act, and travel throughout the State are required. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.

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