Member Support Specialist

This is a Skilled Service position with full State of Maryland benefits.

Whether they're preparing our state for climate change, tutoring our students, or caring for the sick, young people should have the option to perform important service today and build a foundation for our shared future. This is the first effort of its kind in the nation, and Maryland will lead the way.

– Governor Wes Moore announcing the Service Year Option

The Department of Service and Civic Innovation was established by the Serving Every Region Through Vocational Exploration (SERVE) Act of 2023 with the purpose of promoting service and volunteerism in the state of Maryland. The SERVE Act also launched two new exciting service pathways for eligible youth and adults, in addition to existing volunteer and service opportunities available through​ the Governor's Office on Service and Volunteerism and Volunteer Maryland.

DSCI offers full and limited, subsidized health benefits, a flexible work schedule, telework and job-sharing options, training, advancement and career path opportunities, casual business dress on Fridays, and a competitive salary. There is ample free parking near our office located in downtown Annapolis, Maryland.

16

45 Calvert Street, Annapolis MD, 21401

Serves on a team of Member Support Specialists responsible for providing the full range of recruitment, selection, pre-service, in-service, and post-service technical support services for Service Year Option (SYO) or Maryland Corps Members who are serving throughout Maryland.   Specific responsibilities of the Member Support Specialists include:  assisting with completion of the candidate onboarding; coordinating arrangements for SYO/Maryland Corps to attend Pre Service Orientation (PSO); providing on-site staff support at trainings as required; and reviewing of enter on duty documentation; processing any required information for payroll related actions; answering member questions about wrap around services and other issues during the year of service via phone, email and chat, processing early termination and close-out paperwork the member.   Independently performs assigned duties within defined guidelines and seeks assistance of team leader in the event of unusual or precedent cases.  Day-to-day work is supported and monitored by a team leader and overall quality/quantity of performance is informed by other DSCI Staff.

The Department of Service and Civic Innovation is seeking 3 enthusiastic individuals to serve in the member support services team.

Serves as a member support services specialist, conducting outreach, reviewing candidate data and providing assistance to applicants, members, alumni, supervisors and DSCI staff to include responding to member information requests, follow up and orientation support. The employee must demonstrate excellent customer service skills.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. One year of service-related experience (e.g., AmeriCorps, Peace Corps, Jesuit Volunteer Corps or other) or one year of working in a setting with young adults (e.g., residence hall, university, AmeriCorps program, etc.) or in an Apprenticeship program.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates may be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

The assessment will be a rating of your application based on your education, training, and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related experience and education. For education obtained outside the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. Please note that your answers on the Supplemental Questionnaire must correspond to the information provided on your application to receive credit.

STATE OF MARYLAND BENEFITS

The online applications are STRONGLY preferred. However, if you are unable to apply online, you may mail a paper application, supplemental questionnaire, and materials (if applicable) to the address below or email your application and supplemental questionnaire to the email address provided below. If you choose to use regular mail, you must include on each page of the attachment your First and Last Name, the Recruitment Number located at the top of the bulletin, and the last 4 digits of your SS#. The paper application and supplemental questionnaire must be received by 5 p.m. on the closing date for this recruitment. Postmarked applications will not be accepted after the closing date. Incorrect and incomplete application forms will not be accepted.

Maryland Department of Service & Civic Innovation