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Constituent Services Administrator

ADMINISTRATOR I

Recruitment #23-002586-0142

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Introduction

 "Together, we are building a stronger Maryland."

-  Governor Wes Moore


Do you want to join a dynamic, innovative team? Join one of the State of Maryland’s largest agencies, the Maryland Department of Public Safety and Correctional Services (DPSCS)! When you work at DPSCS, it’s an opportunity to support and impact our large workforce, help ensure the public safety of Maryland’s residents and change the lives of returning citizens.

Visit our website to learn more about the work we do https://dpscs.maryland.gov/

The ideal candidate will have prior experience with constituent services including processing public information requests. 

GRADE

16

LOCATION OF POSITION

6776 Reisterstown Road
Baltimore, Maryland 21215

POSITION DUTIES

The Constituent Services Administrator is responsible for ensuring that the Department meets all legal requirements as mandated under General Provision Article 4-101 through 4-601, Annotated Code of Maryland. This position will conduct research, write or draft correspondences, letters, and/or other written materials in response to all Constituent Services inquiries. Strong writing, editing and organizational skills are necessary. Duties include, but are not limited to:

  • Acting as the representative for the Department, within his or her area of responsibility, including answering PIA request, casework correspondences, verbal and written communications with stakeholders, and serving as a liaison with federal, State, and local agencies.
  • Reviewing and entering the Office of Constituent Services mail into the Public Inquiry Tracking System/DPSCS Inquiry System to ensure timely and adequate return responses. 
  • Advising the Director and Chief of Staff when potentially high-interest PIA requests are made. 
  • Drafting official correspondence on behalf of the Secretary (DPSCS), Director (Constituent Services) and other members of the DPSCS Leadership.
  • Ensuring follow-up is conducted in the Public Information Act Tracking System/DPSCS Inquiry System for request of large-scale collection efforts involving multiple components.
  • Preparing information, web page content and instructional information about the Department's PIA policies for public distribution.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference may be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.


  • Professional experience processing and responding to public information act requests on behalf of a public sector entity.
  • Professional experience in public relations/affairs for a government entity or non-profit organization.
  • Possession of a Master’s Degree in Public Administration, Public Policy, Public Affairs, Criminal Justice, Law/Legal Studies, or a Juris Doctor.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

 

CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

 

· Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date). 

· Annual Leave - ten (10) days of accumulated annual leave per year. 

· Sick Leave - fifteen (15) days of accumulated sick leave per year.  

· Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child. 

· Holidays - State employees also celebrate at least twelve (12) holidays per year.   

· Pension - State employees earn credit towards a retirement pension.

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to hr.recruitmentuser@maryland.gov. Paper application materials must be received in our office by the closing date for the recruitment.

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload, please email the requested information to hr.recruitmentuser@maryland.gov referencing the recruitment number in the subject line. Only additional materials that are requested will be accepted for this recruitment.

For other HR related questions, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division at 410-585-3999.

Ashley Lohr

ashley.lohr@maryland.gov

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov <Application.Help@maryland.gov> or 410-767-4850.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.

 

TTY  Users: call via Maryland Relay




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