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Telecommunications Administrator II

Administrator II

Recruitment #23-002587-0024


The Department of Information Technology (DoIT) provides support to state agencies, the Executive Office of the Governor, the Governor’s coordinating offices, and a variety of independent agencies within the Executive Branch.

Striving to provide the highest level of customer service to its internal and external customers, DoIT supports Maryland’s agencies and commissions through its leadership and strategic direction for Information Technology and Telecommunications, establishing a long range, target technology architecture, encouraging cross agency collaboration and advocating best practices for operations and project management.




Dept. of Information Technology
100 Community Place
Crownsville, MD  21032

Main Purpose of Job

The main purpose of the position is to provide administrative assistance to the Voice Systems Unit of the Office of Information Technology, Division of Telecommunications. The position provides customer service by supporting agencies in the area of telephone incidents and Moves, Add and Changes (MACs). Assist with requests for vendor maintenance requests at DoIT managed locations.

The responsibilities include writing and tracking Statement of Work (SOW) when required to complete MAC requests. Review and log DoIT invoices for accuracy and ensuring that all invoices are received each month. Reporting incidents to the proper vendor servicing entity and facilitating customer orders for non-DoIT supported locations. Assist the Director and other Voice Systems employees with contract management and equipment maintenance as required.

***This is a contractual position with limited benefits.***


Provide client updates regarding incidents and Move, Add, and Change (MAC) requests for traditional and Voice over Internet Protocol (VoIP) provided by Voice Systems as required. Update VoIP inventory logs to ensure data is accurate.  Create and log SOWs as agencies are migrated from traditional PBXs to the VoIP platforms.


Prepare, review, and log DoIT invoices for approval validating the correctness of the invoice.  Contact vendor billing departments and request corrections when necessary.


Collaborate with DoIT Intake to process SOWs as they work their way through the billing process.


Work with Voice Systems staff and vendor to identify dedicated technicians' hours and log hours to ensure proper billing.


Maintain a knowledge of current DGS statewide telecommunication contracts, and the resulting DoIT purchase orders and how they impact the invoices from contracts used by Voice Systems.

Other duties as assigned.


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work. 


1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience. 

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience. 

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for five years of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.


Preference will be given to applicants who possess the following preferred qualification(s):

Two years of experience taking requests/orders from clients or initiating repairs or requests with vendors. 

Two years of experience working in an administrative position using a spreadsheet to log or track inventory.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.


Contractual employees who work for an agency and have a current employment contract of 30 or more hours a week (or on average 130 hours per month) will be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits. View rates on the Department of Budget & Management website, State Employees, Health Benefits, Contractual/Variable rates.

Paid leave will accrue at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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