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AGENCY RELATIONSHIP MANAGER

Administrator III

Recruitment #23-002588-0019

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Introduction


The Maryland Department of General Services (DGS) is responsible for almost $1 billion in annual contract administration, 6.3 million square-feet of State-owned facilities, and 4.6 million square-feet of leased space. DGS supports State and local government agencies by providing a full spectrum of design and construction, facilities operations, security, procurement, real estate, and surplus property services.

GRADE

18

LOCATION OF POSITION

This position is with the Maryland Department of General Services, Office of Real Estate.  The position is located at 300 W. Preston Street, Baltimore, MD 21201. 

Main Purpose of Job

The purpose of the Agency Relationship Manager (ARM) position is to independently facilitate delivery of best-in-class Real Estate services to over sixty (60) executive and independent branches of the Maryland Government (the 'client agencies'). The real estate needs of the client agencies are a function of their respective 1) staffing allocations/constraints; 2) capital and operating budgets; 3) current space utilization; and 4) future strategic objectives. To be successful, the ARM must have a thorough understanding of each. The position leads ongoing development and implementation of program policies and procedures.

POSITION DUTIES

Duties for this position include but are not limited to:
- Lead lease procurement process transactions to include: advocating for client agencies  throughout the procurement cycle; oversee accurate and timely preparation of lease procurement documentation and justification; ensure lease procurement documentation is compliant with COMAR requirements; review and evaluate space design plans; guide client agency space planning efforts to identify and utilize space efficiencies and costs saving initiatives; be the liaison for client agency with DGS commercial brokers, lease acquisition specialists, property owners; develop and provide client agencies with scheduling and planning tools; develop policies and procedures that standardize transaction process steps, status reporting and seamless delivery of information throughout a transaction; and manage ongoing communication to client agency heads by coordinating timely delivery of receivables to DGS contract brokers and lease acquisition specialists.

- Client agency liaison for DGS Office of Real Estate to include: gain perspective necessary to develop cost and energy efficient, well designed, flexible office space; review, analyze and monitor client agency and DOS lease and real property portfolios; direct regular communication with client agency heads to evaluate, discuss and make recommendations that improve and appropriately size real estate portfolio; conduct regular physical assessments of client agency lease portfolio footprint; strategic participation during design, review and assessment of renovation and construction planning; and provide ongoing feedback during transactions and interpretation of lease terms to client agency heads.

- Cultivate DGS public relations to include: DGS liaison to client agencies, providing a single point of contact with a thorough understanding of the client agency's real estate operational needs and leased and real property portfolio; initiate relationship building through ongoing knowledge of client agency constraints, objectives, trends in client base, technological initiatives, etc.; provide consistent and timely direction, support and assistance throughout all transactions; maintain thorough understanding of bodies of knowledge used to enhance efficient use of leased and State-owned office space, i.e. information technology; alternative work site development, utilization and policies; and current trends in energy efficient design that assist client agencies in developing flexible, economical work environments.

- Develop training for industry standards, professional practices and procurement law and regulation to include: interpret space design requirement through a thorough knowledge of COMAR, LEED, energy conservation, State & Federal laws, building codes, zoning, etc., as applicable; and develop and conduct a variety of training methodologies for key client agency personnel to provide knowledge of Statewide lease efficiency initiatives, energy conservation, LEED certification, DGS and procurement processes, Request for Space, state mandates.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.  

Experience: Six years of administrative staff or professional work. 

Notes: 
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience. 
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.  
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for five years of the required experience. 
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Applicants must possess the following selective qualification(s) to be considered. Include clear and specific information on your application regarding all qualifications.

- One year of the above required experience must include recent (within the past 3 years) property management, transaction management, and/or lease administration experience working in a commercial real estate setting.

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding all qualifications.

- Working knowledge of State Procurement Law related to the acquisition of leased space. 

- Experience with commercial lease management software (MRI, Co-Star Manager, Visual Lease or Harbor Flex). 

- Experience completing leasing transactions and space planning for commercial property. 

- MS Excel intermediate level experience to include using formulas, conditional formatting, creating and editing graphs and Pivot tables. 

- Conflict resolution skills. 

- Demonstrated ability to communicate and work collaboratively with a wide range of stakeholders and the ability to build consensus. 

- Excellent verbal and written communication skills.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

It is important that you provide complete and accurate information on your application.  Please include all experience and education that is related to this position. All information concerning your qualifications must be submitted by the closing date; information submitted after the closing date will not be considered.  Credit is given for relevant part-time, temporary or volunteer experience based on the number of hours worked per week; you must include the time spent on such activities on your application.

Note that for any position requiring a college degree or college credit, you will be required to submit a college transcript prior to being offered a position.  You may submit your transcript as part of the application process.

The examination for this position will consist of a rating of your education, training and experience related to the requirements of the position.  Successful candidates will be placed on the employment eligibility list categorized as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED.  The eligibility list will be valid for one year and may be extended.  The list will be used by the hiring authority to select employees for interviews.  Eligible lists may be used to fill future vacancies of the same classification.

You MUST possess the minimum qualifications before you may be selected for a State job – verification will be completed upon hire.  If you are scheduled to complete an educational or licensing requirement within six months of being placed on the eligibility list, you may participate in the selection process.  Permanent State employees may also complete necessary experience requirements within six months of the date of being placed on an eligibility list.

Please note, selected candidates may be required to complete and successfully pass a State and Federal fingerprint background check prior to being hired.  

You must be legally authorized under the United States Immigration Reform and Control Act to be hired in the position for which you apply.

BENEFITS

FURTHER INSTRUCTIONS

Contact tammy.vehstedt@maryland.gov or call 410-767-4986 with questions about this recruitment.  The on-line application process is STRONGLY preferred. Apply online at www.dgs.maryland.gov – click on Employment on the left side of the screen.  If you are unable to submit your application online, please send your paper application to: Human Resources, Dept. of General Services, 301 W. Preston St., Suite 1311, Baltimore, MD  21201 by the closing date and time. TTY Users: call via Maryland Relay

 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.




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