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ADMINISTRATOR III (Deputy Director of Sports Wagering Compliance)

Recruitment #23-002588-0051

Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year. 

GRADE

18

LOCATION OF POSITION

Montgomery Park Business Center 
1800 Washington Boulevard, Ste. 330 
Baltimore, Maryland 21230

Main Purpose of Job

The Deputy Director of Sports Wagering Compliance assists the Director of Casino/Sports Wagering Compliance in overseeing the sports wagering employees in performing assigned sports wagering compliance duties at Maryland Lottery and Gaming licensed sports wagering facilities. Employees in this class are responsible for receiving complaints from the public; monitoring facility employees and vendors and ensuring that various aspects of the facility internal controls, security plans, surveillance plans and responsible gaming plans are adhered to; perform licensing functions and ensure the integrity of the kiosk and betting window operations. In addition, employees in this class are responsible for conducting investigations, when warranted into the following: operation of kiosks and betting windows; employee terminations; COMAR and ICS violations; criminal activity and any other investigations as Lottery and Gaming may deem necessary.  

The Deputy Director of Sports Wagering Compliance also assists the Director of Casino/Sports Wagering Compliance in supervising the day to day activities of the Sports Wagering Compliance Representatives, Sports Wagering Compliance Leads and Sports Wagering Compliance Supervisors by making on site visits to each sports wagering facility, reviewing reports, reviewing time submissions for accuracy, investigating performance deficiencies and/or complaints against compliance personnel, serving as a liaison between MLGCA and sports wagering staff, collecting and distributing paperwork to the compliance offices, preparing employee performance evaluations, and any and all other duties as assigned by the Director of Casino/Sports Wagering Compliance. 

In addition to the supervision of employees, the Deputy Director of Sports Wagering Compliance is responsible for reviewing circumstances and recommending actions regarding new hires, transfers, suspensions, promotions, and/or terminations. 

The Deputy Director of Sports Wagering Compliance is considered an essential employee and in the event of a state of emergency is expected to report to his/her assigned duty station. 

The Deputy Director of Sports Wagering Compliance will be available to respond to any Maryland sports wagering facility 24 hours a day, to include nights, weekends and holidays. The Deputy Director of Sports Wagering Compliance will be available to compliance personnel 24hours a day, by telephone, text and/or email.

POSITION DUTIES

  • Receiving complaints from the public.

  • Monitoring facility employees and vendors and ensuring that various aspects of the sports wagering facility's internal controls, security, surveillance and responsible gaming plans are adhered to.

  • Oversight of the division to ensure that supervisors are performing their assigned duties such as; maintaining staffing schedules; reviewing employee reports and operations, performing employee evaluations, and preparing reports. The Deputy Director will make on-site visits to sports wagering facilities.

  • Employees in these positions are responsible for conducting investigations, when warranted.

  • This position is based out of the Maryland Lottery and Gaming headquarters located at 1800 Washington Boulevard in Baltimore, MD for training. This position may be required to report to the Horseshoe Casino located in Baltimore City and/or Maryland Live casino located in AA County for training .. Extensive state-wide travel will be required. Individuals must be willing to work all shifts.

  • Employees in this classification are deemed essential employees and must report for work or remain at work during declared state of emergency conditions to support continued lottery and casino operations. Employees are subject to call-in 24 hours per day 7 days per week.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

  • Experience conducting investigations. 
  • Experience conducting regulatory compliance for gaming.
  • Must have excellent oral and written communication skills.
  • One year of professional supervisory experience.
  • LICENSES, REGISTRATIONS AND CERTIFICATIONS

    Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

    SELECTION PROCESS

    Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

    EXAMINATION PROCESS

    The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

    BENEFITS

    FURTHER INSTRUCTIONS

    Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment.  

    Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date.  

    We will not consider information submitted after this date. Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.  

    The online application process is strongly advised.  

    If the online process is not available to you, you may complete and submit a paper application or direct any questions to: 

    Marcus Staten, HR Officer I 
    1800 Washington Blvd. Ste. 330 
    Baltimore, MD 21230  
    marcus.staten2@maryland.gov 

    TTY Users: call via Maryland Relay As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. 

    We Thank our Veterans for their service to our country.



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