Communications Operations Manager

Salary Range: $64,828 - $104,555

*State Salary Guidelines apply for current State employees.

 

STATE OF MARYLAND BENEFITS

200 West Baltimore Street

Baltimore, MD 21201

The Operations Manager is responsible for fostering and managing internal and external stakeholder partnerships at both the State and local levels, ensuring effective collaboration and communication between all parties involved. They will also oversee the coordination and execution of special projects to support the implementation of the Blueprint for Maryland's Future and MSDE’s multiyear Strategic Plan. The Operations Manager will work closely with various divisions and offices to ensure that all operational tasks are carried out in compliance with relevant policies, regulations, and guidelines. They will also be responsible for continuous improvement initiatives, streamlining processes, and optimizing resources to enhance the overall performance of the operations.

• Ensures the Division/Office operates under high-quality, service-level agreement-based practices.
• Plans, organizes, and coordinates special projects supporting the MSDE Division/Office from inception to completion, ensuring timely delivery and high-quality outcomes and leads initiatives to continuously improve operational workflows. 
• Cultivates and manages relationships with internal and external stakeholders and fosters effective communication and collaboration. 
• Develops surveys and other feedback mechanisms to solicit input from stakeholders and gather valuable insights to inform strategic decision-making and utilizes this information to refine project approaches and improve overall project outcomes. 
• Ensures Division/office tasks, projects, and programs adhere to relevant policies, regulations, and guidelines set by MSDE and other regulatory bodies.
• Establishes and implements performance metrics to evaluate the effectiveness and efficiency of operational processes and prepares reports and presentations for Senior Management, providing updates on operational activities, progress, achievements and insights for improvement, process optimization and efficiency enhancements.
• Identifies, defines, and allocates resources for both large and small-scale projects, programs, and events. 
• Provide executive-level support to senior management, updates operational policies and procedures to ensure compliance and efficiency across the Division/Office and coordinates events logistics, ensuring seamless planning and execution.
• Addresses inquiries and provide relevant information to internal and external stakeholders, demonstrating a comprehensive understanding of Division/Office initiatives, policies, procedures, and regulations. 
• Collaborates with finance and relevant divisions and offices to effectively manage project budgets, ensuring prudent allocation and utilization of resources to maximize project impact and meet financial objectives. 
• Manages resources, processes, and other various aspects of Division/Office operations and collaborates with other divisions, office, and teams to align resource management, procurement processes, and operational support.

Experience: Six years of administrative staff or professional work. 

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

• Knowledge of principles and practices of business communications, operations, project management and office administration.
• Knowledge of organizational structure, staffing patterns and administrative-financial controls. ·         
• Knowledge of standard business English.
• Skill utilizing Microsoft Office (e.g. Word, Excel, PowerPoint, Publisher) and Google applications (e.g. Forms, Docs, Calendar, Drive) and online productivity tools.
• Skill in time management and personal organization.
• Skill in preparing detailed and accurate documentation. 
• Ability to manage and coordinate multiple tasks, identify efficient operative solutions to initiatives, and exercise sound judgement.
• Ability to follow instructions and prioritize and respond to inquiries from internal staff, constituents, stakeholders, and the general public and present recommendations clearly and concisely.
• Ability to communicate effectively and maintain effective working relationships in a team environment. 
• Ability to plan, organize and direct the work of others.
• Ability to exercise judgement and discretion in applying and interpreting departmental policies, laws, rules, regulations, and procedures.
• Ability to maintain confidentiality of sensitive information.

If you are unable to apply online, paper applications can be obtained from the link below and be faxed to 410-333-8950 or mailed to MSDE Office of Human Resources, 200 W. Baltimore Street, Baltimore, MD 21201. If there is a supplemental questionnaire, this must be completed and sent in with your paper application. Postmarks will not be accepted.

Inquiries can be made to 410-767-0019, TDD 410-333-3045. Appropriate accommodations can be made for individuals with disabilities. 

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. TTY Users: Call via Maryland Relay.

Proof of eligibility to work is required in compliance with the Immigration Reform and Control Act. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.