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Director, Policy and Training

Recruitment #23-002730-0001


See yourself as part of an organization working to improve the lives of Marylanders everyday.

The Department of Human Services (DHS) is the state’s human services provider. DHS helps Marylanders buy healthy foods, pay energy bills, and obtain medical assistance. We also work to ensure that children, adults and families are stable and safe from abuse and neglect. Services are provided by DHS through the 24 Local Departments of Social Services which represent each of Maryland’s counties and Baltimore City. DHS employees serve more than 1 million Marylanders annually, working directly within the community to bring positive outcomes to Marylanders.

This is a Management Services position that serves at the pleasure of the Appointing Authority.




Department of Human Services
Child Support Administration
311 W Saratoga St.
Baltimore, MD 21201

Main Purpose of Job

As Director, Policy and Training this position is responsible for directing, reviewing, analyzing, interpreting, developing, and implementing all policy, regulations, legislation, communications, publications, forms, and training efforts administered by the Child Support Administration (CSA). Further, the position is responsible to direct the development and oversee the design and content of all training through a holistic approach including classroom, web based, video conferencing, workshops, etc. working closely with CSA staff at central, metros (including Baltimore City), and local offices of child support. Handles all supervisory responsibilities including oversight, supervision, and professional development of the policy and training staff. This is a hybrid telework position.


Education:   A Bachelor’s degree from an accredited college or university.

Experience: Eight years of experience in administrative, professional or technical work, three years must have involved supervision of other employees or exercising responsibility for program development.


1. Candidates may substitute graduate level education at an accredited college or university at the rate of 30 credit hours   on a year-for-year basis for up to two years of the required general experience.

2. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two years must have been in an administrative supervisory or consultative capacity.


One year of experience analyzing, developing, and implementing policies and regulations.


One year of experience interpreting regulations contained in Code of Maryland Regulations (COMAR), federal Code of Federal Regulations (CFR).
One year of experience in overseeing the development, design and content of a training program.
One year of professional experience in a state government agency.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the eligible (employment) list for at least one year.


As an employee of the State of Maryland, you will have access to outstanding benefits, including: 

  • Health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.
  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.


The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, 311 W. Saratoga Street, Baltimore, Maryland 21201. 

If you have any questions concerning the recruitment process for this position, please email R. Shah at; include the job title and recruitment # in the subject line.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-0603 or 

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

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