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Recruitment #23-003547-0001


The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually.  The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City.  DHS works in every community in Maryland to positively impact the lives of Marylanders.

This Statewide recruitment is being conducted to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Departments of Social Services throughout the State.   

ALL approved candidates will be placed on this list of eligible candidates in one Best-Qualified randomized scoring band. The list of eligible candidates will be used by our local offices as vacancies become available.





This Statewide recruitment has been opened to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Departments of Social Services throughout the State. 

Please indicate the counties in which you are willing to accept employment on your application.

Main Purpose of Job

A Family Investment Specialist IV is the advanced and lead worker level of work providing specialized services in eligibility determination or quality assurance review of customer eligibility for Family Investment Administration (FIA) programs.  Employees in this classification in eligibility determination are assigned special, complex cases and in quality control review a monthly required number of cases processed by eligibility determination workers to assure accuracy and compliance with State and federal regulations.

Employees in this classification assign, review and approve the work of and train lower-level Family Investment Specialists. Employees in this classification receive general supervision from a Family Investment Specialist Supervisor or other higher-level administrator.  Employees may be required to work evenings and weekends and may be required to visit clients in their homes or at facilities such as nursing homes, group homes and hospitals.


Assigns and reviews the work of and trains lower-level Family Investment Specialists for completeness, accuracy, application of and compliance with State and federal policies, procedures, laws, rules and regulations;

Provides specialized services in the Family Investment Administration (FIA) of the Maryland Department of Human Services in eligibility determination or quality control;

Reviews cases processed by eligibility determination workers for Public Assistance, Medical Assistance, Food Stamps or other services in the Family Investment Administration (FIA) of the Maryland Department of Human Services for quality control, reviews eligibility determinations for accuracy and compliance with State and federal policies, procedures, laws, rules and regulations;

Calculates income and resources to verify benefit category and level;

Interviews clients to verify information in case records;

Contacts individuals, employers, landlords, attorneys, financial institutions, medical offices, and government and community agencies to obtain, verify or clarify information required for eligibility determinations such as income, resources, residency and household composition;

Contacts customers regarding discrepancies and refers questionable cases to the fraud unit for further follow-up;

Determines causes of errors in eligibility determinations and recommends corrective actions;

Reviews reports and applies that information to the review of eligibility determinations;

Records and updates information in automated databases and classifies and codes errors for statistical analysis;

Serves as an advocate on behalf of customers;

May prepare appeal packages or testify in administrative and appeals hearings;

May make home visits to customers’ homes to gather information;

Performs other related duties.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

EDUCATION: An Associate of Arts degree from an accredited college or university.

EXPERIENCE: Three years of experience determining eligibility for governmental assistance programs or monitoring compliance in those programs.


1. Candidates may substitute additional experience determining eligibility for governmental assistance programs or monitoring compliance in those programs on a year-for-year basis for up to two years of the required education.

2. These requirements are established by the Family Investment Administration by authority provided in Human Services Article Title 5, Subtitle 2, Section 204, (b)(1) of the Annotated Code of Maryland. The Office of Personnel Services and Benefits of the Department of Budget and Management and the Examination Services Unit of the Maryland Department of Human Services do not have the authority to accept substitutions or equivalents.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.





The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. 

It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:   STATE OF MARYLAND BENEFITS

·       Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

·       Annual Leave - ten (10) days of accumulated annual leave per year.

·       Sick Leave - fifteen (15) days of accumulated sick leave per year.  

·       Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

·       Holidays - State employees also celebrate at least twelve (12) holidays per year.  

·       Pension - State employees earn credit towards a retirement pension.


The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 137, Baltimore, Maryland 21201.


All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload.  If unable to upload, please email requested information only to  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.


If you have any questions concerning the recruitment process for this position, please call 410-767-7199.  


TTY Users: call via Maryland Relay


As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply. 


We thank our Veterans for their service to our country, and encourage them to apply.

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