COMPUTER INFORMATION SERVICES SPECIALIST II

Grade 15, Salary starts at $52,575- $65,621 with the potential to reach $80,992 per year.

This position will evaluate, implement, and maintain the eMaint System and its data input. Plans, coordinates and conducts formal and informal training programs for microcomputer users. Manages and controls inventory of microcomputer hardware and software, service, supplies and equipment. Monitor daily customer service request. Develops, implements and manages training programs for computer operating staff. Coordinates the maintenance and modification of multi-purpose, multi-tasking computer system applications. Prioritizes work orders. Works closely with computer operators in solving problems and in checking program applications, to include loading software.

Duties for this position include but are not limited to:

Evaluating, implementing, and maintaining the eMaint System and its data input.

Plans, coordinates, and conducts formal and informal training programs for microcomputer users.

Manages and controls inventory of microcomputer hardware and software, service, supplies and

equipment.

Reviews microcomputer literature and attends workshop, seminar, and training classes to learn

the microcomputer hardware and software used by the FMO and to keep abreast of the latest

developments in microcomputer information services.

Monitor daily customer service request.

Develops, implements, and manages training programs for computer operating staff.

Coordinate the maintenance and modification of multi-purpose, multi-tasking computer system

applications.

Prioritize work orders.

Works closely with computer operators in solving problems and in checking program applications,

to include loading software.

Meets with upper-level management, users, programmers, technical support staff and vendors

to discuss and resolve computer operations problems.

Prepare statistical and narrative reports of routine computer operations and special operations.

Prepare and maintain desktop publishing of complete computer programs.

Perform other related duties

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience evaluating, implementing and maintaining personal computer hardware and software.

Notes:

1. Candidates may substitute experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications on a year-for-year basis for the required education.

2. Candidates may substitute nine credit hours in personal computer applications at an accredited college, university or institution for one year of the required experience.

3. Candidates may substitute the completion of a certification program in computer repair, such as Microsoft A+ or an   equivalent program for one year of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

All selected candidates with the Maryland Military Department are required to have a background check prior to being employed.  This position will require the ability to pass a federal security check in addition to a State & Federal background check to obtain a CAC ID card to access military installations and computer systems. The ability to obtain and maintain a CAC ID Card is a condition of employment for this position.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

 

 

 

As an employee of the State of Maryland, you will have access to outstanding benefits package which includes health insurance, dental, and vision plans offered at a low cost. Click on this link for more details:

 

STATE OF MARYLAND BENEFITS

 

Leave Benefits include:

* Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date). 

* Annual Leave - ten (10) days of accumulated annual leave per year. 

* Sick Leave - fifteen (15) days of accumulated sick leave per year. 

* Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child. 

* Holidays - State employees also celebrate at least twelve (12) holidays per year.

Pension - State employees earn credit towards a retirement pension.

 

Military Veterans may qualify for additional bonus points towards certification.

A copy of your proof of eligibility (DD214) for Veterans’ Credit must be in this office and completely verified before Veterans’ Credit will be approved.

 

PLEASE DO NOT SUBMIT UNSOLICITED DOCUMENTATION. 

 

Online application process is STRONGLY preferred. If you are unable to apply online, you may submit a paper application to: Maryland Military Department State Personnel Office, 29th Division Street, Room B10, Baltimore, MD 21201-2288.

 

For questions regarding this recruitment, please contact Princess Neal-Washington via email at princess.nealw@maryland.gov.  Fax: 667-239-3559

TTY Users: call via Maryland Relay

 

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country!