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Recruitment #23-004421-0001


The Maryland Institute for Emergency Medical Services Systems (MIEMSS) oversees and coordinates all components of the statewide EMS system in accordance with Maryland statute and regulation. This includes planning, operations, evaluation, and research. In addition, MIEMSS provides leadership and medical direction, conducts and supports EMS educational programs, operates and maintains a statewide communications system, designates trauma and specialty centers, licenses and regulates commercial ambulance services, and participates in EMS-related public education and prevention programs.

MIEMSS provides the executive support for the EMS Board in reviewing and approving the budget for agencies receiving funds from the EMS Operations fund, developing, and promulgating regulations and protocols, proposing EMS system legislation, licensing/certifying and disciplining EMS providers, and conducting other EMS Board business. MIEMSS also provides the administrative and staff support for the Statewide EMS Advisory Council (SEMSAC) and five EMS regional councils.




653 W. Pratt St.,
Baltimore, MD 21201

Main Purpose of Job

Provides EMS Communications service to EMS field and hospital personnel. Coordinates medevac helicopter activity including receiving calls requesting service, assigning and dispatching appropriate aircraft, monitoring aircraft for flight safety and notifying hospitals.


The EMS Communications Operator I provides services to EMS field and hospital personnel. Coordinates medevac helicopter activity including receiving calls requesting service, assigning and dispatching appropriate aircraft, monitoring aircraft for flight safety and notifying hospitals.

  • Answers calls requesting medevac helicopter transport

  • Monitors weather conditions and other factors related to flight safety

  • Assigns and dispatches appropriate aircraft

  • Monitors helicopter tracking tools for flight safety

  • Answers calls from EMS field personnel requiring communications with hospitals for notification or medical direction


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience at an Emergency Communication System as an operator or from the field as a pre-hospital clinician.  This experience can include experience working as a licensed Emergency Medical Technician (or above) or Emergency Medical Dispatcher.


1. Candidates may substitute additional experience as described above on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Emergency Communications or Management classifications or Emergency Communications or Management specialty codes in the Emergency Management field of work on a year-for-year basis for the required experience.


1. Worked as an Emergency Service 911 Operator, or a dispatcher, or an EMT level field provider or a higher level (Paramedic).

2. Experience answering calls requesting medevac helicopter transport


1. Preferred certification for candidates applying for positions in this classification is an Emergency Medical Technician certificate or above.

2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


1. Employees in this classification are subject to call 24 hours a day and will be required to provide the employing agency with a telephone number where they can be reached.

2. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.





The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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