IT SYSTEMS TECHNICAL SPECIALIST

Are you interested in working on an IT team that REALLY MAKES A DIFFERENCE?

Without someone like YOU, operations across all State agencies could STOP.

Work hard, play harder!

Come work for the State Treasurer’s Office to help make a difference! Our team environment allows YOU to make an impact while working on the job, and provides a work-life balance when you aren’t. With generous leave packages, Hybrid work schedules, and a team environment working to achieve the common goal, this position allows employees to enjoy their time off when they leave for the day and on weekends.

The State Treasurer is a Constitutional Officer responsible for the receipt, recordation, protection, and disbursement of State money and financial assets.  The IT Division in intricately involved in many processes related to these duties, and maintains the technical infrastructure for the agency to be able to carry out their responsibilities as well.  This position acts as an IT Network & Infrastructure Support Administrator for the State Treasurer’s Office (STO). This position is a true IT generalist.  The Agency’s small staff size and unique functions means this position requires competence and interest in a broad spectrum of IT functions. Tasks required of this position cover a wide variety of systems and users, and duties from low level to high level, including:

• Provides Tier I-III Help Desk support for all staff
• Installs and troubleshoots software, resolves user’s application questions
• Administers a broad range of IT systems from desktop printers to laptops and PCs, to servers and firewall protection
• Covers a broad range of duties, from fixing jammed printers and resetting passwords, to building servers
• Assists with the security of systems which are involved in processing billions of dollars that move through the Treasurer’s Office; advises and implements security plans
• Exercises judgement in making decisions within assigned areas of responsibility
• Serves as a subject matter expert (SME) in IT network and infrastructure when collaborating with management in IT security matters, assessing, auditing, and taking a global view of IT Security throughout the Agency

This position requires expert knowledge to ensure the security, availability, reliability, and efficiency of IT systems, including: Windows servers in a hybrid on-prem/Azure Active Directory domain, Windows 10 and higher desktops and laptops, iOS mobile devices, Cisco ASA firewalls, and network devices and printers. Supported software includes Active Directory, DHCP, DNS, Microsoft (MS) Exchange 365, Microsoft Defender Endpoint Protection, and a wide variety of end-user level software, including the Microsoft desktop operating systems, Office365 Suite, and Azure Product Suites. The ideal candidate will show a demonstrated ability to research and quickly learn new technologies, as well as a demonstrated ability to communicate and establish/maintain effective working relationships with management, IT co-workers, network users, and external contacts.

Experience: Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience. 

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience.

3. Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.

4. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

• Relevant IT certifications such as from Microsoft, Juniper, CISCO etc.
• Experience performing the role of a systems administrator in an Azure environment.
• Experience supporting end users of Windows operating systems and including Microsoft Office software.
• Experience leading a migration of system, hardware, or network equipment over to a new platform.
• Experience exercising appropriate judgment and managing multiple projects and priorities in a demanding environment.

General questions may be directed to the STO Personnel Office at hr@treasurer.state.md.us.

Job opportunities within the Maryland State Treasurer’s Office are accessible through JobAps, the Statewide Recruitment, Examination and Applicant tracking system.  By using the Department filter and highlighting “Office of the Treasurer,” you can view all active recruitments within our agency.  First time users can register for an account by selecting a position to apply for, choosing “I am a new user” at the bottom, then keying in the necessary fields. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.