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IT Solutions Delivery Manager

Recruitment #23-004491-0001


The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually.  The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City.  DHS works in every community in Maryland to positively impact the lives of Marylanders. 

This is a Management Service position and serves at the pleasure of the Appointing Authority.




Department of Human Services (DHS)
Office of Technology for Human Services (OTHS)
311 W Saratoga St, Baltimore, MD 21201 and
1100 Eastern Boulevard, Essex, MD 21221

Main Purpose of Job

This position serves as the Network Services Manager for Technical Services within the Department of Human Services, Office of Technology and Human Services (OTHS). Network Services Manager will be managing the network team, who is responsible for maintaining the network equipment and network security equipment within Department of Human Services local county offices, headquarters, and data center. The Network Services Manager will also be responsible for overseeing projects and procuring equipment related to the network. The position will primarily work at Headquarters in Baltimore City but there will be times where could report to other locations in the state.


Provide oversight, direction and guidance for the daily operations of the DHS application development and support services. Assign project work and review workload for all direct reports; Coordinating IT activities to ensure data availability and network services with as little downtime as necessary; Assisting in/and recommending new technology solutions as required Project Management Oversee the DHS Application Maintenance contract services Plan, coordinate, assign, monitor and evaluate the successful delivery of work products for all Applications teams Ensure proper security and disaster recovery efforts are in place to protect the security, availability and reliability within every application and provide leadership in the event an unforeseen circumstance occurs. Participate in strategic capacity planning Assisting in identifying security vulnerabilities and eliminating them with strategic solutions that increase data security as a team Supervisory/Management Create and maintain a high performance environment characterized by positive leadership and a strong team orientation. Conduct project and update meetings with direct reports, staff members, vendors, contract staff, and Directors of DHS and Local Departments regularly. Manage DHS employees and direct professional development, perform PEPs for all assigned staff members, direct staff, conduct performance appraisals, and provide employee counseling. Establishes goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level. Budget & Procurement Participate in departmental finances, including budgeting and forecasting as needed. Participate in drafting, review, and coordination of RFPs with Procurement when requested. Participate in managing approval process for DHS application design, development, enhancement and support efforts within DHS. This includes Advanced Planning Documents (APD) for federal approval, Requests for Proposals (RFP) contracts, Information Technology Project Requests (ITPR), DHS Strategic Planning and the Customer Agency Planning Summary (CAPS). Customer Service: Coordinate computer data activities of agency with other government and private entities including the Comptroller’s Annapolis Data Center (ADC), Office of Inspector General (OIG), DoIT, Internal Revenue Service (IRS) and Office of Legislative Auditors (OLA). Represent DHS before federal, state, local officials to provide information, coordinate projects, meet audit compliance, meet federal requirements, and to comply with legal mandates. Self-Development Keeps abreast of the latest technology. Takes initiative to identify and participate in opportunities for self- improvement. Obtain and take advantage of training opportunities that support and advance organization- specific operational and project objectives. Adheres to all policies and regulations concerning confidentiality, use of state property, training requirements, and technical/physical security. Attend conferences, seminars, and workshops to upgrade and obtain new technological advancements Other Duties: Works at various locations as required. Provide weekly, monthly, and/or quarterly reports as requested. Ensures all written communication is clear, concise, and audience appropriate. Does not misuse government property for personal gain, including non- work -related internet usage. Other required OTHS and unit duties to satisfy operational needs considers impact and the need for urgency when deciding a course of action.


Education: Possession of an Associates Degree in a computer related field from an accredited college or CCNA certification.


Experience: Eight years’ experience which includes:  five (5) years of networking experience and three (3) years of supervisory experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
Two years of supervisory experience.
Five years of working with network equipment.
Two years of working with SIEMS and monitoring software.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the eligible (employment) list for at least one year.


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:   STATE OF MARYLAND BENEFITS

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year. 
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year. 
  • Pension - State employees earn credit towards a retirement pension.


The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, 311 W. Saratoga Street, Baltimore, Maryland 21201. 

If you have any questions concerning the recruitment process for this position, please email Rinku Shah at  

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-6241 or 

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

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