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Customer Account Services Supervisor

FISCAL ACCOUNTS TECHNICIAN SUPERVISOR

Recruitment #23-004524-0007

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Introduction


When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

GRADE

14

LOCATION OF POSITION

Frederick County Department of Social Services
Local General Administration 
1888 North Market Street
Frederick, MD 21701

Main Purpose of Job

The position is the full performance level responsible for carrying out the financial operations of State and County Systems.  The position controls, records, balances, reviews, and approves financial transactions in accordance with prescribed procedures utilizing four major accounting systems— FMIS (Financial Management Information System), D-365, E&E, and CJAMS.  The position also extracts data from accounting systems and summarizes financial information for reports utilizing personal computer spreadsheets in support of all the programs of the Agency.

POSITION DUTIES

  • Financial Management: Plans, organizes, directs, and controls the accounts payable activities and utilization of funds of the agency by applying general management principles to financial resources; assists, guides and instructs staff on policy interpretation or transaction problem resolutions. 
  • Talent and Technology Management: Finds, develops, and grows talent now and into the future while embracing modern tools and technologies to ensure a seamless workforce experience, including partnering with Fiscal Services Chief and team to foster organizational, culture and values focused on consistency, flexibility, professionalism and respect.
  • Account Management: Collaborate with Services staff to ensure the accuracy of the accounts as well as monitoring and managing Child Savings Accounts.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of experience reconciling agency accounting systems to fiscal control systems or developing automated spreadsheets, ledgers and reports using accounting software packages or identifying budget trends and recommending budget realignments.

Notes:

1. Experience calculating and recording financial, statistical or other numerical data may be substituted on a year-for-year basis for the required high school education.

2. Candidates may substitute U.S. Armed Forces military service experience in Financial Clerical/Finance Technicians classifications or specialty codes in the financial field of work at a rate of one year of military experience for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of Supervisory experience.

One year of experience working with Microsoft Office Suite (Word, Excel, and PowerPoint).

Six months of experience working with Adobe (AdobePro, AdobeReader, and AdobeSign).

Six months of experience with Dynamics 365 and QuickBooks.

Six months of experience in Financial Management Information System (FMIS).

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.   

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 

• Annual Leave – ten (10) days of accumulated annual leave per year.

• Sick Leave – fifteen (15) days of accumulated sick leave per year.

• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

• Holidays – State employees also celebrate at least twelve (12) holiday per year.

• Pension – State employees earn credits towards a retirement pension.

• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 142 Baltimore, Maryland 21201. 

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. 

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to cynthia.mcmillian@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

If you have any questions concerning this recruitment process for this position, please contact 410-767-7199. 

TTY Users: call via Maryland Relay.
 
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



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