Enterprise LAN/WAN Manager

Striving to provide the highest level of customer service to its internal and external customers, the Department of Information Technology supports Maryland’s agencies and commissions through its leadership and strategic direction for Information Technology and Telecommunications, establishing a long range, target technology architecture, encouraging cross agency collaboration and advocating best practices for operations and project management.

STD 0022

100 Community Place, Crownsville, MD 21032

This position is responsible for the management and operation of the Department’s (DoIT) high speed fiber optic data network (networkMaryland™) and the Local Area Network (LAN & WLAN) infrastructure for DoIT and Enterprise Agencies across the State of MD. This consists of planning, implementing, and maintaining a wide variety of network hardware, software applications, and connectivity components of the wide area and local area networks. In addition, this position manages contractor and DoIT LAN resources and projects, assigns work, and evaluates the performance of the contractor(s) and LAN Services technical support staff.

DoIT LAN Operations

 

Directs the DoIT LAN services technical staff to ensure the LAN and WLAN infrastructure is available to support DoIT and Enterprise Agencies’ operations, equipment and applications.  Identify and validate, on a monthly basis, all LAN and WLAN devices under the operational responsibility of the DoIT LAN services team and/or vendor.  In doing so, this position must manage resources that provide ongoing incident management, monitoring and maintenance of DoIT and Enterprise customer’s LAN infrastructure.  Responsibilities also include ensuring all LAN and WLAN equipment is warranted, software is current and supported and the LAN infrastructure is available 8x5 and/or 24x7x365, depending on the criticality of the site and/or device.  

 

DoIT LAN Service Delivery

Assigns, plans, coordinates, supervises, and evaluates the work of the LAN services technical staff that includes engineers and network security. Prioritizes and categorizes day-to-day activities properly to ensure the LAN technical staff is fulfilling service delivery tasking efficiently and effectively.  Develops work plans, deadlines, and monitors the progress of projects and approves completed projects.  Supports, participates and mentors DoIT LAN services technical staff during implementations and daily activities.

 

networkMaryland™ Operations

Directs contractor(s) to ensure networkMaryland™ is available to support subscriber’s operations and applications.  In doing so, this position must manage resources that provide ongoing monitoring and maintenance of DoIT’s backbone network, repeater equipment, lateral fiber connections and termination equipment.  Responsibilities also include ensuring all network equipment is warrantied, software is current and supported and the network is available 24x7x365. This position also serves as the incident manager of all Priority Level outages and change manager for requested changes for networkMaryland™ to ensure DoIT meets availability and uptime Service Level Agreement (SLAs) for services as required by individual subscribers. Directs contractors in developing short and long-range engineering plans for networkMaryland™ to enhance operations.

Six years’ experience overseeing and managing the performance of large LAN/WAN data communications/telecommunications networks and incident manager for outages and network changes.  Two of the six years must include managing/supervising technical staff.

Notes:

1. Candidates may substitute a bachelor’s degree from an accredited college or university in Computer Information Technology, Management Information Systems, Computer Science, or other information technology related field of study to include coursework in database management systems for up to two years of the required experience.

 

2. Candidates may substitute the U.S. Armed Forces military service experience in Database Administration classifications or Database Administration specialty codes in the Information Technology field of work on a year for year basis for the required experience.

Preference Will Be Given to Candidates Who Have the Following Experience:

Network management & incident response for a state or federal government with complex systems.

Working with and overseeing contract/vendor staff.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.