User Experience Lead

The Department of Information Technology (DoIT) leads the State in the creation and implementation of information technology solutions that improve IT infrastructure and government services and keep Maryland current within IT industry trends.

STD 0025

Dept. of Information Technology (DoIT)

The newly created Maryland Digital Service is creating an impact for our residents. We are partnering with agencies across the state to support a wide range of needs - from short discovery efforts to multi-year implementations. The User Experience Lead will have an opportunity to materially impact high priority web and application efforts across the state, improving the lives and livelihoods of both Maryland residents as well as state employees.

User research: create research plans to understand web or system users, behaviors, questions, unmet needs

Analytics Audit: Determine which parts of a digital product cause pain for users and what would help them more easily achieve their goals. This could include Google analytics, call center analytics, or other data analysis

Content Audit: Understand how well existing content maps to user needs uncovered through research. Make recommendations to remove, edit, or create content to support user needs.       

Usability Testing: Test a product or service's ease of use with real users to understand their behaviors, needs and motivations through observation techniques, task analysis and other feedback methodologies.

Experience/Journey map: Explore a user's motivations, needs and actions taken at each step of the journey so that appropriate solutions can be designed for each step.

User stories: Define high-level requirements from a user's perspective so that developers can produce a reasonable estimate of the effort required for implementation.    

Use cases: Outline how users will perform tasks in an app or website, represented as a sequence of simple steps that begins with a user’s goal and ends when that goal is fulfilled.

Storyboards: Illustrate user stories/actions so that teams honor the experiences of the people they are serving.

Surveys: Measure user satisfaction and collect feedback about the product and experience.

Experience:  Five (5) years performing human centered activities, including experience with discovery and design sprints and supporting full life cycle discovery through development efforts.  

Preference will be given to those who also have the following:

Experience with web migration efforts. 

 

Bachelor's degree from an accredited college or university in business management, product management, public relations, marketing, communications or related field.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.