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Medical Relations Officer

Staff Specialist III

Recruitment #23-005298-0001

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Introduction

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland.

GRADE

18

LOCATION OF POSITION

211 Schilling Circle, Suite 100
Hunt Valley, Maryland  21031

POSITION DUTIES

This is a professional-level position aimed at promoting the medical community’s understanding of and participation in the disability program with special emphasis on the timely receipt of medical evidence of record, ensuring electronic records transmission, via health information technology (HIT) and assistance with the consultative examination process. This is critical to the efficient processing of adult and childhood initial, reconsideration, continuing disability review and hearings workload claims.

Job Duties Include:  

  • Develop methods for improving quality and efficiency of contacts with medical evidence treatment sources. Maintain liaisons with treating medical sources (treating physicians, medical records departments, clinics, Release of Information (ROI), and other treatment facilities) to ensure receipt of adequate and timely medical evidence of record (MER). 
  • Develop strategies with hospital medical records departments to eliminate backlogs and maintain timely responses to MER requests, as well as promote electronic records (ERE) initiatives. 
  • Resolve problems regarding inadequate or delayed CE reports outside the routine monitoring process through contact with agency’s claims examiners, medical consultant staff, and CE providers.
  • Investigate complaints submitted by claimants, CE providers, or agency staff as they relate to the CE process.
  • Train staff on new processes that facilitate claims adjudication. Update and manage Operations Resource Manual (ORM) with tools to provide efficiency in case processing for the overall disability adjudication process.
  • Inform/educate medical community about disability program requirements, ERE and HIT initiatives through participation in meetings and conventions with state and local medical associations, individual physicians, hospital and clinic administrators and consumer advocacy groups.
  • Educate treating physicians about the information needed in medical reports, which would help to improve the quality and timeliness of MER, as well as promote ERE initiatives. 
  • Oversee the school liaison program, intervening as necessary to resolve problems encountered by liaisons.

MINIMUM QUALIFICATIONS

EDUCATION: Possession of a Bachelor’s Degree is required.

EXPERIENCE: A total of two years of professional work experience in disability determination services as a Vocational Rehabilitation Technical Specialist in the adjudication or processing of Social Security Disability claims.

DESIRED OR PREFERRED QUALIFICATIONS

A Master’s Degree and/or coursework in Management, Supervision of Administration is preferred.

LIMITATIONS ON SELECTION

This recruitment is limited to current Disability Determinations Services (DDS) employees

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the eligible (employment) list for at least one year

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

It is preferred that applicants complete the MD State Government online application for employment. The application must clearly demonstrate that the applicant meets the minimum qualifications for the position. If the applicant is unable to apply online, paper applications can be obtained from the link below and be faxed to 410-554-9397 or mailed to DORS Human Resources Department at 2301 Argonne Drive, Baltimore, MD 21218. If there is a supplemental questionnaire, this must be completed and sent in with your paper application, if you are unable to apply online.

All application materials must be received in our office by the closing date. Postmarks will not be accepted. Applications must be complete to be considered including all related job duties, even if those are also listed on an attached resume. Additional required materials may be uploaded with the online application, submitted to the fax number, or mailed to the address listed.

Inquiries can be made to 410-554-9391, TDD (410) 554-9399. Appropriate accommodations can be made for individuals with disabilities.

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. TTY Users: Call via Maryland Relay.

Proof of eligibility to work in compliance with the Immigration Reform and Control Act, and travel throughout the State are required. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.




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