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Client Assistance Program Director

Staff Specialist III Education

Recruitment #23-005298-0002


The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland.




MSDE Division of Rehabilitation Services
2301 Argonne Drive
Baltimore, MD  21218


Join #TeamMSDE in this important role, which is responsible for direct oversight and management of the Client Assistance Program (CAP) of the Division of Rehabilitation Services (DORS). This program is responsible for advising individuals of services available to them through programs authorized under the Rehabilitation Act, as amended, and for conducting outreach, providing information and referral and advocacy for services to assure the protection of individual rights and access to services funded under the Act.

Duties Include:

  • Assigning, prioritizing, supervising, and evaluating the work of CAP staff
  • Establishing procedures and standards and monitoring accomplishment of program goals, objectives, and activities Assuring accurate data collection and submitting timely reports consistent with state and federal reporting requirements
  • Responding and resolving concerns in a manner consistent with DORS policies and State and Federal laws and regulations, while maintaining case record documentation consistent with CAP established standards
  • Developing and supervising the legal service contract
  • Monitoring quality of services and billing
  • Participating in the proposal review and selection process
  • Ensuring referrals for legal assistance are appropriate and made in a timely manner
  • Informing individuals with disabilities in the State, especially individuals with disabilities who have traditionally been unserved or underserved by vocational rehabilitation programs, of the services and benefits available to them under the Rehabilitation Act and title I of the Americans with Disabilities Act of 1990
  • Advising State vocational rehabilitation agencies of identified problem areas in the delivery of rehabilitation services to individuals with disabilities, suggesting methods and means of improving agency performance and
  • providing information to the public concerning CAP
  • Representing CAP on agency committees and councils


Education: A Master’s degree or at least 36 hours of equivalent post-baccalaureate course work from an accredited college or university

Experience: Three years of administrative or professional work in rehabilitation, human services, or the social sciences


1. Candidates may substitute two additional years of experience as described above for the required education.
2. The above requirements are set by the Maryland State Department of Education in accordance with Education Article, Section 2-104, Annotated Code of Maryland.


Candidates must consent to State Police Investigation (fingerprinting) as a routine procedure for all employees with this Agency.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the eligible (employment) list for at least one year.



It is preferred that applicants complete the MD State Government online application for employment. The application must clearly demonstrate that the applicant meets the minimum qualifications for the position. If you are unable to apply online, paper applications can be obtained from the link below and be faxed to 410-554-9397 or mailed to DORS Human Resources Department at 2301 Argonne Drive, Baltimore, MD 21218. 

All application materials must be received in our office by the closing date. Postmarks will not be accepted. Applications must be complete to be considered including all related job duties, even if those are also listed on an attached resume. Additional required materials may be uploaded with the online application, submitted to the fax number, or mailed to the address listed.

Inquiries can be made to 410-554-9391, TDD (410) 554-9399. Appropriate accommodations can be made for individuals with disabilities.

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. TTY Users: Call via Maryland Relay.

Proof of eligibility to work in compliance with the Immigration Reform and Control Act, and travel throughout the State are required. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.

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