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Associate Director of Student Financial Assistance - Systems

Recruitment #23-005477-0005


The Maryland Higher Education Commission (MHEC), is seeking an experienced and energetic individuals to fill the position of Program Manager II in their Office of Student Financial Assistance.  




6 N Liberty Street, 10th FL, Baltimore, MD 21201

Main Purpose of Job

The Associate Director is a member of the management team for the Office of Student Financial Assistance (OSFA) at the Maryland Higher Education Commission. The position will be a member of the management team and provide professional services, including overseeing the day-to-day system operations, serving as the technical lead for the unit, and supervising data collection, awarding, and developing procedures for the use of the system.


The selected candidate will be responsible for the following activities:

Assist in the oversight, management, and direction of MD CAPS system. This includes oversight of the day-to-day system operations of more than twenty need-based, career-occupational based, and loan assistance repayment programs totaling an appropriation of more than $110 million annually. Operational functions include coordinating and managing all technical processes, platforms, and functions related to the Office of Student Financial Assistance (OSFA). Serve as the lead in managing the department’s application and processing system (MDCAPS) to include awarding, development of documents related to the use and maintenance of systems; recommends modifications and new functionality to systems; identifies technology enhancement projects and participates in development, testing and implementing a variety of software. Assist with the development of policy, legislative, and statistical analysis for current and proposed financial aid programs for the Director, Commissioners, Secretary of Higher Education, and external stakeholders such as the Department of Legislative Services (DLS) and Department of Budget and Management (DBM). Serve as the lead in relation process improvement and integration of all technology platforms and processes related to OSFA. Works with Associate Director of Operations, Program Mangers, and Program Supervisors within OSFA to ensure system operations are in alignment with polices and producers as well as statutory requirements and regulations. In collaboration with the Director, provide leadership, direction, and guidance for staff in relation to MDCAPS system. Develop procedures and performance standards; assist in staff development, training, and other personnel-related tasks; and constantly seek to maximize staff performance through continual process improvement. Assist the Director on various special projects such as MFR submissions, JCR Reports, and serving on relevant taskforces, workgroups, and grant initiatives as assigned by the Director of Student Financial Assistance. Complete special projects at the direction of the Director and Secretary of Higher Education.


Education: Possession of a bachelor’s degree from an accredited college or university.

Experience: Minimum of three years’ management experience with data and technology relevant to the financial aid processes in collegiate environments or coordination/project management of technology programs.

Notes: A Master's degree can be substituted for two years of the required experience.


The successful candidate will have experience working with or administering software or technology programs.

Applicants should possess strong working knowledge of student information systems or other similar type of data systems as well as excellent oral and written communication skills.

Additionally, applicants should have the ability to translate complex technical concepts and functionalities in conversation by providing support to non-technical audiences; demonstrated ability to listen effectively, identify critical paths quickly, and adjust plans and approach as necessary.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



The online application process is STRONGLY preferred.

If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:

Department of Budget and Management Recruitment and Examination Division 
301 W. Preston Street  Room 608 
Baltimore, Maryland  21201 Recruitment#23-005477-0005

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.

TTY  Users: call via Maryland Relay

Applicants must be legally authorized to work in the U.S.A without sponsorship for employment visa status (e.g., H1B status).

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