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PROGRAM MANAGER SENIOR II - *REPOST*

Executive Director for Residential Operations

Recruitment #23-005483-0039

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Introduction

This is a repost. Previous applicants need not reapply. 

This Management Service position serves at the Appointing Authority's pleasure. 

A resume must accompany your application. 

MISSION: To transform young people’s lives, create safer communities, and forge more equitable systems through community-based partnerships that hold youth accountable while building on their strengths and support systems. 

VISION: Providing pathways to success for youth and families through partnerships across Maryland.

GRADE

24

LOCATION OF POSITION

Department of Juvenile Services - Baltimore City Juvenile Justice Center (Baltimore City)
300 N. Gay Street   
Baltimore, MD 21202

Main Purpose of Job

The Executive Director of Residential Operations is responsible for oversight of five (5) state-owned and operated residential facilities for youth who are detained pending adjudication and placement or committed by the court to the custody of the Department of Juvenile Services. The Executive Director ensures that the safe custody and general welfare of the youth are maintained, appropriate services are provided, and operations are in compliance with laws, regulations, collective bargaining agreements, and State and Departmental policies and procedures. The Executive Director also oversees statewide operations providing transportation for youth in the Department’s care. The Executive Director responds to/manages crisis situations that jeopardize youth, staff, or public safety while serving as the first point of contact for notification of critical incidents within the Operations Division up through the Deputy Secretary to the Secretary. The incumbent in this position oversees a budget of approximately $50,000,000. 

This position is eligible to work a hybrid telework schedule.

POSITION DUTIES

This position's essential duties may include, but are not limited to:
  • Analyze data, systems and processes to recognize growth and retention opportunities within the agency. 
  • Monitor daily operations of detention/committed facilities to adhere to all state, local, federal and agency policies and procedures. 
  • Supervise subordinate staff in the administration of education, recreation, and work programs. 
  • Provide leadership through established performance goals and standards, regular assessment of staff performance including annual performance evaluations, and staff meetings. 
  • Collaborate closely with the Human Resources department to ensure that all vacancies across all facilities are filled. 
  • Provide leadership, management and direction in conjunction with and in the absence of the Superintendent.
  • Must be available to provide guidance to superintendents and report any mandated reportable incidents while on call.     

In addition, the preferred candidate for this position will possess any of the following knowledge, skills, abilities and/or competencies:
  • Proficient knowledge and/or experience in Behavioral Motivational Programs (required). 
  • Practical communication skills and maintain productive relationships with all levels of staff. 
  • The ability to create, assess, and manage diverse programs within the facility and other agencies is essential.
  • Proficiency in Microsoft (or similar) programs for report writing and typing (required). 
  • Possess the skills to efficiently manage personnel and enhance the morale of staff and youth.

MINIMUM QUALIFICATIONS

Experience: Fifteen (15) years of experience managing staff in a residential/juvenile detention, residential youth treatment program, or community based settings. Five (5) years of experience in staff supervision and leadership role with a demonstrated progression of responsibilities.

Education: A Bachelor’s degree in the social or behavioral sciences or criminal justice from an accredited four-year college or university. 

Note: Candidates may substitute possession of a bachelor's degree with at least ten (10) years of managerial experience.

DESIRED OR PREFERRED QUALIFICATIONS

• At least three (3) years of experience in conflict resolution, crisis response and management, and fostering positive employee/management relations (required).
• At least two (2) years of experience as a Facility Superintendent or Director of a residential program (required). 
• Ability to communicate effectively and professionally with diverse populations and all levels of management, employees, youth, volunteers and stakeholders. 
• Mastery of juvenile justice laws, regulations, policies, procedures and best practices.
• Experience ensuring proper management of overtime in residential facilities. 
• Excellent organization skills and attention to detail. 
• Must be willing to work flexible hours. 
• Must be willing to travel within Maryland. 
• Must exhibit a professional and courteous demeanor and have excellent communications skills.

SELECTION PROCESS

Please ensure you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date; we will not consider information submitted after this date. Successful candidates may be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment will be a rating of your application based on your education, training, and experience related to the position’s requirements. It is essential that you provide complete and accurate information on your application. Please report all related experience and education. For education obtained outside the U.S., you must provide proof of the equivalent American education as determined by a foreign credential evaluation service. Please note that your answers on the Supplemental Questionnaire must correspond to the information provided on your application to receive credit.

BENEFITS

FURTHER INSTRUCTIONS

The online application is preferred. However, if you are unable to apply online, you may mail a paper application and supplemental questionnaire to the address below or fax a paper application and supplemental questionnaire to the fax number below. If you choose to fax or use regular mail, you must include on each page of the attachment your First and Last Name, the Recruitment Number located at the top of the bulletin, and the last four digits of your SS#. The paper application and supplemental questionnaire must be received by 5 p.m. on the closing date for this recruitment. Postmarked applications will not be accepted after the closing date. Incorrect and incomplete application forms will not be accepted.

Maryland Department of Juvenile Services 
OHR-Recruitment & Examination Unit 
Attn: Laurita Lesperance, Recruitment #23-005483-0039
217 E. Redwood Street 
Baltimore, MD 21202

Fax number 410-333-4188

TTY Users: call via Maryland Relay

Should additional information regarding this recruitment be required, please contact the DJS Office of Human Resources at djs.careers@maryland.gov. Include the Recruitment Title/Number that is located at the top of the bulletin.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. 

People with disabilities and bilingual candidates are encouraged to apply.  

DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.

Candidates with lived experience relating to the criminal/juvenile legal system are encouraged to apply.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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