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Director of Employer Services

PROGRAM MANAGER SENIOR II

Recruitment #23-005483-0049

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Introduction

The Division of Family and Medical Leave Insurance (FAMLI) is hiring a Director of Employer Services to join our mission of making sure Maryland workers get paid when they need time to care for themselves and their families.

FAMLI is a social insurance system covering 2.8 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department, and we are committed to creating an organization that embraces modern best practices in everything we do. 

The Director of Employer Services will be responsible for building and leading the team, processes, and operations that will collect $500 million in contributions every quarter, along with wage and hour reporting data, from approximately 160,000 employers across Maryland. In addition to carrying out these essential functions, the Director of Employer Services’ team will also support employers in complying with FAMLI regulations, as well as gather and implement feedback in order to continuously improve the employer experience with FAMLI.

Opportunities in state government to build new organizations from the ground up are rare, and FAMLI needs a uniquely qualified candidate for the Director of Employer Services role: not just an experienced and strategic manager who will be a trusted thought-partner for FAMLI’s senior leaders; and not just a capable and inspiring servant leader who can hire, guide, and motivate a high-powered team; but also a “builder” with the imagination, determination, and entrepreneurial outlook necessary to build something great from scratch. If you have what FAMLI is looking for and are ready for the most difficult and rewarding challenge of your career, this may be the job for you.

GRADE

24

LOCATION OF POSITION

Maryland Department of Labor
1100 N Eutaw Street 
Baltimore, MD 21201

Main Purpose of Job

The Director of Employer Services is the senior leader of the Employer Services Directorate in MDOL’s FAMLI Division. The Employer Services Directorate facilitates, administers, and enforces employer compliance with the FAMLI program, and is responsible for the quarterly collection of contribution payments and data from the 180,000+ Maryland employers covered by FAMLI. The Director sets and executes the organizational strategy for the Employer Services Directorate, and is responsible for the management, operations, administration, planning, resourcing, and oversight of the Directorate, as well as for its organizational design and performance.

POSITION DUTIES

Duties of this position include but are not limited to:

· Develops—in collaboration with FAMLI’s Digital Services, Policy, and Financial Services Directorates —and oversees the operational procedures, policies, and technical tools needed to collect quarterly contribution payments and data from employers.

· Plans, directs, and administers all aspects of the Employer Services Directorate.

· Oversees and manages the personnel and financial resources of the Directorate.

· Develops, implements, and manages short and long-range plans for Employer Services Directorate operations and resources.

· Plans, coordinates, supervises, and evaluates the work of subordinate employees.

· Prescribes and oversees development and training of Directorate staff.

· Establishes overall Directorate goals, standards, and controls to meet FAMLI objectives and oversees their achievement.

· Establishes overall policies and procedures for the Directorate, oversees their implementation, evaluates their effectiveness, and approves major revisions.

· Determines organizational structure and staffing needs of the Employer Services Directorate.

· Oversees hiring, onboarding, and training of Employer Services Directorate staff.

MINIMUM QUALIFICATIONS

Education:
Possession of a Bachelor's degree from an accredited college or university 

And

Experience:
Ten (10) years of progressively responsible experience working and managing in complex organizations in the public, private, or non-profit sectors, including:

Leading dynamic, high-performance teams

Developing and executing short and long-rang strategies to improve organizational effectiveness and efficiency.

Successfully managing relationships with demanding stakeholders in complex, high-stake environments.

DESIRED OR PREFERRED QUALIFICATIONS

Desired or Preferred Qualifications 

● Master’s degree in public administration, Business Administration, Public Policy, or other relevant field
● Experience building, and/or overseeing the operations of, a complex tax collection organization at the state, federal, or local government level  
● Knowledge of Maryland business compliance ecosystem 
● Track record of providing outstanding customer experience through data-driven, user-centered   improvements to organizational processes and training 
● Experience building an organizational culture of empathy, empowerment, and relentlessly high-performance standards among stakeholder-facing staff.

You’ll fit right in at FAMLI if:
● You value autonomy in your work, strive to achieve mastery in your field, and are energized by working for a mission-driven organization 
● You’re a strong and inclusive leader who works well with people 
● You’re an excellent collaborator 
● You are excited about solving complex human and organizational issues 
● You’re an organized person who has experience coordinating complex projects You’re great at delegating ownership to capable people

Selection Plan

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.

A resume and cover letter are strongly encouraged for this position.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained b the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to the Labor/DUI as a result of unemployment insurance overpayment/fraud.  Any unpaid debt may have an impact on whether or not a candidate is offered employment. 

SELECTION PROCESS

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.

A resume and cover letter are strongly encouraged for this position. Please upload one Word or PDF file that includes your combined cover letter and resume using the “Transcript” upload function, or via the JobAps “Other” tab.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application.

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:
● Flexible hours and hybrid teleworking 
● Paid holidays 12-13 per year 
● Generous paid leave package (annual, sick, personal and compensatory leave) 
● State Pension ("defined benefit" plan) 
● Tax-deferred supplemental retirement savings plans (401(k) and 457) 
● Free parking 
● Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
● Flexible Spending Account plans for Health Care and Daycare 
● State Employees Credit Union

To learn more, please click this link:

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

MDOL Office of Administration
Attn: Tiffany Lott-Mallard 23-005483-0049
1100 N. Eutaw Street, Rm. 101
Baltimore, MD 21201

The MD State Application Form can be found online

Please contact Tiffany.Lott-Mallard1@maryland.gov or 410-767-2096 for additional information concerning this recruitment.  Online applications are strongly preferred.   A resume and cover letter are strongly encouraged for this position. Please upload one Word or PDF file that includes your combined cover letter and resume using the “Transcript” upload function, or via the JobAps “Other” tab."

Maryland Department of Labor, is an equal opportunity employer. It is the policy of DOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.





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