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Director of Unemployment Insurance

Chief Operating Officer

Recruitment #23-009627-0002


The Maryland Department of Labor is dynamic state agency that is currently accepting applications from qualified candidates for the position of Director of Unemployment Insurance with the functioning title Chief Operating Officer and senior executive member. This ideal candidate for this position must have must have excellent leadership skills, business acumen and ability to effectively manage, lead and supervise a multidisciplinary team.

This is a Management Service position and serves at the pleasure of the Appointing Authority.


EPP 0004


1100  North Eutaw Street, Baltimore, Maryland 21202

Main Purpose of Job

As the Director and senior member of the Unemployment Insurance Division the main duties for this role is to design, implement polices, plan, organize, oversee and lead the operations of employee productivity daily for the Division of Unemployment Insurance.  This position will promote the agencies mission of successfully administering the unemployment insurance benefits for the State of Maryland while building a highly inclusive culture that ensures team members can thrive and that organizational goals are met. It will also formulate and recommend changes in the Law and Regulations to enhance the administration and operation of the Unemployment Insurance Program.


Duties of this position include, but are not limited to:
● Plans, organizes and directs the operations, policies, standards and services for the Division of Unemployment Insurance.
● Directs the adjudication and processing of claims, the payment of Unemployment Insurance benefits, the determination of experience rate for employers, the audit of employer           records, and the recovery of overpayments and fraudulent  collections of Unemployment Insurance benefits, the collection and accounting of employer contributions and pursuit of     delinquent employer taxes.  
● Provides technical instruction to programs, policies, standards and services.  
● Calculates, reviews and approves both the Federal and State budget proposals for the Division  of Unemployment Insurance. 
● Monitors and evaluates the health of the UI Trust Fund and effects change necessary to ensure trust fund solvency and taxing equity via legislative or operational change. 
● Interprets and directs the implementation of Federal directives and evaluates the effectiveness of policies and procedures. 
● Serves as primary liaison with the U.S. Dept. of Labor for all grants, special projects and National Initiatives. Formulates operational policy as it relates to Unemployment  
   Insurance. Determines staff and training needs and secures the necessary resources. Directs the analysis and evaluation of methods, procedures and work assignments    
   throughout the claim centers of the Unemployment Insurance Division. 
● Delegates responsibility and authority to subordinate administrative and supervisory
   personnel and evaluates their efficiency in terms of attainment of program objectives. Promotes effective administration through planned informational programs for staff.  
● Conducts statewide, district and local conferences to educate employers on the
   functions and operation of the Unemployment Insurance program.


Education: Possession of a Bachelor’s degree from an accredited college or university or Juris Doctor Degree.

Experience: Eight years of experience in strategic planning and direction in the areas of organizational finance, business processes, customer experience and organizational capacities. 


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Must have the ability to interpret and apply Unemployment Insurance Laws.

Two years of experience must be mandated by funding authorities, legislature, board or trustees or similar entities.


All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. 

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


Completed applications, required documentation, and any required addendums may be mailed to:

MDOL Office of Human Resources
Attn: 23-009627-0002 (Exec VII- DUI Assistant Secretary)
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Department of Labor, is an equal opportunity employer. It is the policy of DOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.


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