DATA ENTRY OPERATOR II

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.  

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms.  The MIA investigates reports of fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually. 

ASTD7

Baltimore City

Enters all complaints into the Enterprise Complaints Tracking System (ETS) consisting of general complaints and auto protest complaints. The position assigns an appropriate NAIC code, which helps the assigned investigator determine which type of complaint it is in order to begin the investigative process.

The Maryland Insurance Administration is recruiting for a Data Entry Operator II in its Property and Casualty Division. The position is responsible for entering all consumer complaints received into the Enterprise Complaints Tracking system. This includes complaints received via electronically, U.S. Mail and facsimile. The position is also responsible for updating insurance company and producer information as well as contacting complainants or agencies for additional information. This position will also serve as backup to the receptionist and other administrative support positions.

Education:   None.

Experience: One year of experience keying large amounts of alpha, numeric or symbolic data from source documents into a computer or onto magnetic tape or disk according to a production schedule.

Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or in Administrative, Clerical, or Office Services specialty codes in the clerical support field of work on a year-for-year basis for the required experience.

Experience with Microsoft Office Suite (Word, Excel, Access, Power-Point)

Experience with operating office equipment (computer, scan, copier, fax)

1. Candidates for this classification must demonstrate the ability to keyboard at forty words per minute on a standard keyboard or one hundred keystrokes per minute on data entry equipment.

2. Employees in this classification must meet production standards established by the employing agency.

This is an interview and hire position, and does not require a formal examination. Applicants who meet the minimum qualifications will be forwarded to the hiring manager for interview consideration. Please provide complete and accurate information on your application. Report all related education, experience, dates and hours of work. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

STATE OF MARYLAND BENEFITS

 

Please contact: lynn.hill@maryland.gov for additional information concerning this recruitment.

Online applications are strongly preferred. If you are unable to apply online, you may submit an application by mail. The paper application and supplemental questionnaire must be received by close of business, on the closing date for the recruitment. Postmarks will not be accepted. Incorrect application forms will not be accepted.  Applications may be mailed to: Maryland Insurance Administration, Human Resources-Recruitment# 24-000799-0002, 200 St. Paul Place, Suite 2700, Baltimore, Maryland 21202

Incomplete applications will not receive consideration.

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.