OFFICE SECRETARY III

The Maryland Commission on Civil Rights (MCCR) is the agency responsible for enforcement of anti-discrimination and civil rights laws for the State of Maryland.  MCCR is charged with investigating and administratively processing complaints that allege discrimination in employment, housing, public accommodations, commercial leasing, health services, and the State’s commercial non-discrimination policy.

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William Donald Schaefer Tower

The Office Secretary III is to provide administrative support in various areas of the Intake Unit which includes receiving incoming telephone calls, relaying messages, redirecting calls and receiving visitors. Duties also include maintaining agency logs, data entry, filing and performing word processing duties.

Screens calls and visitors who are obtaining or requesting the direct attention of the supervisor; direct all other calls appropriately, greets agency visitors; handles queries to initiate communication, as appropriate, with potential complainants; prepares Intake paperwork before assigning the inquiry to the appropriate Intake staff for Intake follow-up. Conducts research on a variety of issues; composes correspondence, schedule Intake interview appointments and maintains appointment calendar for Intake staff; retrieve, extract, copy and assemble material from files as needed for the review and use of the supervisor and/or executive staff.  Distributes mailings, maintains confidential files and records; exercises considerable initiative, discretion and independent judgment based on knowledge of the Intake unit’s responsibility and methods of operation; receives assignments in general terms.  Provide American Sign Language interpretation as needed during Intake process. Enters data in three databases, Agency’s internal database (CTS), and two federal databases (Teapots and IMS); provide status of cases to callers; and, maintains Agency’s filing system of closed, aborted, and dual filed records in accordance with office procedures. Maintain Agency’s logs to keep track of all incoming mail, hand delivery mail and all dual filed cases received from EEOC and HUD in order to monitor the number of inquiries received.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years performing secretarial or clerical work involving typing duties.

Notes: 

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.  

Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

 

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.