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OFFICE SUPERVISOR

Recruitment #24-001442-0009

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Introduction

THIS POSITION IS FOR DEPARTNENT OF PUBLIC SAFETY AND CORRECTIONAL SERVICES EMPLOYEES ONLY

GRADE

11

LOCATION OF POSITION

6776 Reisterstown Road
Baltimore, Maryland 21215

Main Purpose of Job

The Main purpose of this position is to oversee the operations of the Secretarial Unit to ensure prompt processing of all incoming parole and revocation files.

POSITION DUTIES

  •  Monitors and directs the daily operation of the secretarial unit to ensure that the incoming files (parole and revocation) are processed.
  •  Ensures that files needing commissioner review and distributed equitably in conjunction with the weekly schedule.
  •  Ensures that video hearings have adequate coverage.
  •  Processes in-house and offender appeals within business 14 days of receipt.
  •  Ensures that balloted cases are promptly and properly processed.
  •  Ensures that postponed and/or deleted cases are tracked and forwarded to the appropriate unit.
  •  Review/processes incoming correspondence pertaining to holds and administrative refusals.
  •  Ensures that staff are knowledgeable of the unit policies and procedures.
  •  Coordinates front desk coverage in the absence of the receptionist.
  •  Ensures that new hired staff are properly trained.
  •  Conducts regular staff meetings to keep staff apprised of organizational changes.
  •  Ensures that performance evaluations are completed in accordance with the established timeframes.
  •  Provides assistance in the unit administrator when necessary.
  •  Performs other duties as necessary.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

3.Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Administrative Support field of work on a year-for year basis for the required experience. 

DESIRED OR PREFERRED QUALIFICATIONS

1.  Experience with Offenders Case Management System (OCMS)
2.  One (1) year experience supervising employees (Approving leave and timesheet in Workday, Performance Evaluations).
3.  Customer Service Experience.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to hr.recruitmentuser@maryland.gov or faxed to 410-484-5928. Paper application materials must be received in our office by the closing date for the recruitment. 

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. 

If you are unable to upload, please email the requested information to hr.recruitmentuser@maryland.gov referencing the recruitment number in the subject line, or fax to 410-484-5928 (providing a cover sheet with your contact information, recruitment name, recruitment number and the number of pages faxed). Only additional materials that are requested will be accepted for this recruitment. 

For questions regarding this recruitment, please contact Kym Hilton-Washington @ Kym.Hilton-Washington4@maryland.gov. 

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850. 

We thank our Veterans for their service to our country. 

People with disabilities and bilingual candidates are encouraged to apply. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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