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System Learning Content Developer

HUMAN SERVICE PRGM PLN ADMINISTRATOR

Recruitment #24-001532-0012

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Introduction


 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 


GRADE

ASTD17

LOCATION OF POSITION

Maryland Department of Human Services
Social Services Administration/Office of Research,
Evaluation, Systems Development and Learning
25 South Charles Street
Baltimore, MD 21201

Main Purpose of Job

The primary objective of the Human Service Program Planning Administrator is to analyze, design, develop, conduct, and evaluate statewide learning for users of Social Services Administration (SSA) applications. This includes the Department of Human Services, University of Maryland School of Social Work, Office of Technology for Human Services, Office of Strategic Planning, Maryland Total Human Integration Network (MD THINK), Maryland State Department of Education (MSDE), Department of Juvenile Services, state  contractors, and Local Departments of Social Services.

System Learning Content Developers must be capable of articulating facts, ideas, and concepts in a manner that is readily comprehensible to users of SSA applications. They must also emphasize the significance of accurate data entry to aid staff in organizing their cases and documenting their work properly. Human Services Program Planning Administrators are responsible for overseeing the state's HUB (DHS's E-Learning Management System), analyzing reports, and budgeting for training supplies and travel.

POSITION DUTIES

  • Provides administrative assistance and coordination with the Program Manager for the three University of Maryland contracts: Child Welfare Academy, Child Welfare Fellowship Fellow Program, and Child Welfare Training and Assistance.
  • Creates printed and multimedia learning resources, such as training films, how-to guides, and interactive learning.
  • Analyzes input to help develop User Stories. Ensure compliance with federal and state regulations and procedures.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:  A Bachelor’s degree from an accredited college or university.

Experience:  Five years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to two years of the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience creating instructional materials such as how-to guides and user stories.
One year of experience creating interactive and multimedia learning content with e-learning software such as Adobe Captivate or other similar tools.
One year of experience working in a Child Welfare or Adult Services database or record-keeping system, such as Child, Juvenile, and Management System (CJAMS).

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  Successful candidates will be placed on the eligible (employment) list for at least one year.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

It is imperative to list all computer and software experience on your application pertaining to your job duties.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.
  • Positions may be eligible for telework.

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: Dontia Walker, 25 S. Charles Street, Suite 1100, Baltimore, Maryland 21201.

Or, email dontia.walker@maryland.gov, toll-free: 1-800-332-6347.  

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation.

The paper application must be received by 5 PM on the closing date for the recruitment. TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants and people with disabilities are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.



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