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HUMAN SERVICE ADMINISTRATOR I

Recruitment #24-001533-0002

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Introduction

 

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 


We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

There are several vacancies. 


 
 

GRADE

17

LOCATION OF POSITION

PRINCE GEORGE'S COUNTY DEPARTMENT OF SOCIAL SERVICES
FAMILY INVESTMENT DIVISION
4235 28TH AVENUE
TEMPLE HILLS, MARYLAND 20748

Main Purpose of Job

Assistant District Manager ( Positions 1 and 2):
To assist in the management, direction, coordination, and guidance of staff for the administration of Family Investment programs in a district office for PGCDSS to ensure utmost program access, payment accuracy, timely, and compliant delivery of services that assist families, encourage self-sufficiency, and promote personal responsibility.

Quality Control Manger of the Quality Assurance and Compliance Division (Position 3): 
This position serves as the Quality Control Manger of the Quality Assurance and Compliance Division (QACD) in which guidance and direction is provided for the Accountability Unit and the Data Analysis Unit. This incumbent manages the processes for quality assurance (QA) and quality control (QC) reviews, monitoring, investigations, corrective action and reporting program compliance. This position manages the daily activities of these units, quality assurance and compliance activities, analyzes data and ensures that programs are operated in accordance to local, state, and federal policy and program requirements. The incumbent oversees the monitoring process that evaluates program viability, compliance with mandates, and quality customer service. The incumbent is responsible for providing technical assistance and support to improve service delivery and performance outcomes within the Family Investment Division; the Child, Adult and Family Services Division; the Community Services Division; and the Administration of the Prince George’s County Department of Social Services (PGCDSS). 

POSITION DUTIES

Assistant District Manager (Position(s) 1 & 2):

  • Leads, motivates, develops, monitors, and evaluates assigned district office supervisors in order to ensure optimal individual, unit and office performance for quality service delivery to customers in accordance with federal, state, county, agency, and other applicable policies, procedures and guidelines. 
  • Reviews, monitors and manages office compliance and workflow in order to ensure accurate and timely delivery of services in accordance with federal, state, county, agency, and other applicable policies, procedures and guidelines. 
  • Fosters and promotes positive relationships between the district office and customers (internal and external) in order to ensure quality delivery of services and a positive work environment in accordance with federal, state, county, agency, and other applicable policies, procedures and guidelines.

Quality Control Manger of the Quality Assurance and Compliance Division (Position 3): 

  • Supervise daily activities of the Data Analysis Unit including, compiling and interpreting data, data analysis and reporting, program monitoring, and independent case reviews. 
  • Consolidate, analyze and report data from a variety of sources including but not limited to program compliance, program integrity, corrective action responses, process effectiveness, secondary case reviews, Agency appeal hearings statistics, and external audits. 
  • Train, coach, and provide guidance to all Agency stakeholders to ensure technical competency in the form of policy clarifications and informal interpretations of COMAR and program regulations case related issues. 
  • Provide direction and guidance in the development of Quality Assurance and Compliance Division policies and ensure integrity of the review, monitoring, and investigative process by implementing standardized methodology and procedures.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours on a year-for-year basis for up to six years of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Assistant District Manager (Position(s) 1 & 2):

1. One year of experience processing temporary cash assistance (Temporary Cash Assistance, Temporary Disability Assistance, Public Assistance to Adults, Emergency Assistance) program applications.

2. One year of experience processing Medicaid (medical assistance) applications.

3. One year experience processing food supplement assistance applications.


Quality Control Manger of the Quality Assurance and Compliance Division (Position 3): 

1. One year of experience in data analytics.

2. One year of experience monitoring quality and compliance programs.

3. One year of experience creating spreadsheets and databases using Microsoft Office Suite.

4. One year of experience supervising federal, state, or local government programs.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: 

STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 

• Annual Leave – ten (10) days of accumulated annual leave per year.

• Sick Leave – fifteen (15) days of accumulated sick leave per year.

• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

• Holidays – State employees also celebrate at least twelve (12) holiday per year.

• Pension – State employees earn credits towards a retirement pension.

• Positions may be eligible for telework. 

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.

Or email latoura.jones@maryland.gov: Voice 410-767-8844, toll-free: 1-800-332-6347. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply. 

We thank our Veterans for their service to our country and encourage them to apply.




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