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Assistant Director, Baltimore City OCS Field Services

HUMAN SERVICE ADMINISTRATOR I

Recruitment #24-001533-0004

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 
 

GRADE

17

LOCATION OF POSITION

Maryland Department of Human Services
Child Support Administration
25 S. Charles Street
Baltimore, MD 21201

Main Purpose of Job

This position is to serve as the Contract Manager for the Baltimore City Office of Child Support Administration (BCOCS) Privatization contract. The position is also responsible for contract compliance and performance. Participating in decision-making about modifying the existing Privatization contract, including budget modifications. Participating in planning and coordinating activities necessary for the implementation of the contract. Supervising the planning, development, implementation, and management of new Request for Proposal (RFP). Supervising the Outreach Participating in meetings on goal setting with Cooperative Reimbursement Agencies (CRA) that provide child support services to BCOCS. Participating in meetings with other government agencies that provide support services to BCOCS. Developing and managing service contracts that provide necessary support services to the Baltimore City Office of Child Support. Participating in monitoring compliance with contract requirements and any necessary corrective action plans. Identifying and securing resources necessary for implementation of new contracts. Providing technical support to the contractor; and Developing corrective action plans. Analyzes child support legislation, regulations, policy and makes recommendations. 

POSITION DUTIES

  • Serves as Contract Manager which includes, but not limited to monitoring contractor expenditure reports and reconciling the invoices; monitoring the contractor's performance and ensuring goals and deliverables are met and met timely; conducting site visits/ walkthrough at BCOCS offices as well as their Child Support First locations; and ensuring the contractor's compliance with the technical requirements of the contract. 

  • Designs and develops Requests for Proposal (RFP), Invitations for Bid (IFB), or other solicitations as needed and ensure that each plan (to include RFPs and other solicitations) for a contract is designed, developed, and implemented in accordance with all applicable policies, rules and regulations. 

  • Develops and implement corrective action procedures by notifying the Contractor of deficiencies, requiring the submission of a corrective action plan (CAP), and following up the ensure actions taken resolve identified deficiencies. 

  • Supervises, motivates, develops, and evaluates staff to reinforce staff knowledge of new and existing policies and procedures to ensure optimum individual and unit performance according to Federal, State, local laws, policies and procedures.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours on a year-for-year basis for up to six years of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience creating expenditure reports.

One year of experience working with Microsoft Office Suite (Word and Excel).

One year of experience monitoring service contract compliance and performance.

Six months of supervisory experience.

Strong written and oral communication skills.

Demonstrates skills in effective time management, priority setting, multi-tasking, problem solving, and critical thinking.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.  

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework. 

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Room 1116-F, Baltimore, MD 21201.

Or email cynthia.mcmillian@maryland.gov.; voice 410-767-7199.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. 

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to cynthia.mcmillian@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

TTY Users: call via Maryland Relay.
 
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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