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Disability Case Support Specialist

Administrative Specialist I

Recruitment #24-001755-0046

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Introduction

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland. As part of the Maryland State Department of Education, the Division of Rehabilitation Services (DORS) provides services to assist students with disabilities prepare for the work world, vocational rehabilitation services to assist adults with significant disabilities who are seeking to enter or reenter the workforce, and the adjudication of Social Security disability claims for the citizens of Maryland.

GRADE

ASTD10

LOCATION OF POSITION

Division of Rehabilitation Services
Disability Determination Services
211 Schilling Circle, Suite 100 
Hunt Valley, MD 21030

POSITION DUTIES

The main purpose of this position will provide administrative support to applicants with disabilities, claimants, representatives, Social Security Administration offices, and other agencies requesting information from the Maryland Disability Determination Services (DDS).

Position Duties Include:
  • Answers status inquiries from disability applicants or claimants; attorney representatives; Social Security Administration (SSA) Field and District Offices.
  • Provide and document requested responses and others performing data analysis of the information contained within the SSA case processing system.
  • Following HIPPA Laws/Privacy Act, provide accurate detailed information concerning caller needs.
  • Access National Case Processing System and document conversation from the applicant, claimants or representative into the case within the National Case Processing System. 
  • Obtaining detailed information that provides the adjudicator updated information to take next adjudicative step.
  • May act on case note left by adjudicator to obtain needed information from claimant such as, but not limited to activities of daily living, updates of medical treatment and changes to conditions for which they are applying.
  • Monitors undirected medical evidence in the validation queue, review medical evidence and access SSA’s National Case Processing System to determine placement of evidence into the correct disability case.
  • Process status requests for SSA-approved attorney/authorized representatives and answers correspondence to appropriate person by phone or in writing to SSA secured email providers.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work. 

Notes:
1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

  • Experience with customer service. 
  • Experience working in a call center.

SPECIAL REQUIREMENTS

Job offers and access to Social Security Administration’s (SSA’s) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process. A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

It is preferred that applicants complete the MD State Government online application for employment. The application must clearly demonstrate that the applicant meets the minimum qualifications for the position. If the applicant is unable to apply online, paper applications can be obtained from the link below and be faxed to 410-554-9397 or mailed to DORS Human Resources Department at 2301 Argonne Drive, Baltimore, MD 21218. If there is a supplemental questionnaire, this must be completed and sent in with your paper application, if you are unable to apply online.

All application materials must be received in our office by the closing date. Postmarks will not be accepted. Applications must be complete to be considered including all related job duties, even if those are also listed on an attached resume. Additional required materials may be uploaded with the online application, submitted to the fax number, or mailed to the address listed.

Inquiries can be made to 410-554-9391, TDD (410) 554-9399. Appropriate accommodations can be made for individuals with disabilities.

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. TTY Users: Call via Maryland Relay.

Proof of eligibility to work in compliance with the Immigration Reform and Control Act, and travel throughout the State are required. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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