ADMINISTRATIVE SPECIALIST II
Customer Service Center Lead
Recruitment #24-001756-0097
Department | LABOR - Occupational and Professional Licensing 1 |
---|---|
Date Opened | 9/23/2024 3:00:00 PM |
Filing Deadline | 10/7/2024 5:00:00 PM |
Salary | $44,704.00 - $57,588.00 with potential growth to $71,108.00/year |
Employment Type |
Full-Time
|
HR Analyst | Donna Watson |
Work Location |
Baltimore City
|
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
Duties of this position may include, but are not limited to:
- Process, review and running edits for original licensing applications for manual deposit by verifying applications are complete and correct; conduct computer research for trade name validation and proper registration within SDAT, verify compliance with insurance and other licensing requirements, and verify that the correct fees are applied to each application.
- Ensure all call center representatives and Payment Center Clerks are trained in all steps of service and processing procedures
- Process refund request received from Boards/Commissions weekly
- Track the active renewal listing monthly to ensure the money in the system is processed out of the system every 90 days
- Assist and Provide accurate and correct information to consumers about each agency within the Division by telephone and email in a timely and professional manner
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.
Notes:
1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
LIMITATIONS ON SELECTION
SPECIAL REQUIREMENTS
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DL/DUI) to determine whether any monies are owed to DL/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.
All information concerning the qualifications, including any required
documentation (diploma, transcript, certificate, etc.) must be submitted and
received by the closing date. Information submitted after this date will not be
considered.
For positions that require Bachelor/Master Degree etc:
Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.
BENEFITS
FURTHER INSTRUCTIONS
The online
application is STRONGLY preferred. However, if you are unable to apply online,
or encounter difficulty attaching required or optional documentation, you may submit
via mail or deliver in person. Please be sure to include your name,
identification number (Easy ID#) and job announcement number on any
documentation to ensure timely processing.
If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications, required documentation, and any required addendums may be mailed to:
Maryland Department of Labor
Attn: Donna L. Watson 24-001756-0097
100 S. Charles Street, 5th floor
Baltimore, MD 21201
The MD State Application Form can be found online
Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.
Click on a link below to apply for this position:
Fill out the Supplemental Questionnaire and Application NOW using the Internet. | Apply Online |
View and print the Supplemental Questionnaire. | This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here. |
Apply via Paper Application. | You may also download and complete the Paper Application here. |