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Customer Service Representative, Property & Casualty

ADMINISTRATIVE SPECIALIST II

Recruitment #24-001756-0136

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Introduction

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $46 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities. 

 

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.

GRADE

11

LOCATION OF POSITION

Baltimore City, Hybrid (between office and telework)

Main Purpose of Job

The main purpose of this position is to function as a customer service representative for the Property and Casualty unit within the Maryland Insurance Administration. This position is responsible for other licensing duties and responsibilities as assigned.

POSITION DUTIES

The Maryland Insurance Administration is seeking to hire three (3) Customer Service Representatives for the Property and Casualty Division (P&C). This position will provide telephone coverage for a high volume of incoming consumer calls for the P&C Complaints Division regarding the MIA’s complaint process; the insurance companies claims process; how to shop for insurance; policy coverages; and policy rates.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Experience as a Customer Service Representative in a high volume call center environment.

Experience with insurance.

Knowledge of the insurance industry.

The ability to communicate orally and in writing.

Proficiency with Microsoft Word and Excel and use of on-line internet applications

SPECIAL REQUIREMENTS

Candidates may be responsible for providing their own transportation as needed to access meetings, remote locations, and job destinations as assigned.

EXAMINATION PROCESS

Applicants who meet the minimum qualifications will be evaluated.  The evaluation may consist of a rating of your application based on your education, training and experience as they relate to the requirements of the position.  It is essential that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work.  For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. 

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

Please contact tracey.dailey@maryland.gov for additional information concerning this recruitment. 

Online applications are strongly preferred.  If you are unable to apply online, you may submit an application by mail.  The paper application must be received by close of business, on the closing date for the recruitment. Postmarks will not be accepted. Incorrect application forms will not be accepted.


Applications may be mailed to:

Maryland Insurance Administration

Human Resources Division - Recruitment #: 24-001756-0136

200 St. Paul Place, Suite 2700

Baltimore, Maryland 21202

Incomplete submission will not receive consideration.


TTY Users call Maryland Relay Service at 1-800-735-2258.

We thank our Veterans for their service to our country and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. 



Click on a link below to apply for this position:

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